LO2 Flashcards
List 3 things finances does
1)Accounting
2) Monitoring financial performance
3) Recording receipts and payments
List 3 things customer service does
1) Explain company policies
2)handle upset customers
3)telephone helpline
List 3 things marketing does
1)Posters and flyers
2)Using social media
3)setting pricing strategy
List 2 things R&D does
1) Improve service delivery
2)New recipe/products based on market research
List 2 things sales does
1)Work at checkout
2)Telephone potential customers
List 3 things purchasing does
1)Ordering goods
2)Suppliers of raw materials
3)Issuing Stock control
List 3 things Human recourses do
1)Remuneration
2)Planning recruitment
3)Redundancies
List a way the IT function of a large organisation is most likely to support the sales function
Upgrading customer database
What functional area is more likely to be responsible for designing new products?
Research and development
How does finance liaises with sales? (2 bullet points)
_> Get accurate sale figures
->Producing accurate financial accounts
How does marketing liaises with customer service? (1 bullet point)
-> Ensure the way the products are promoted are meeting customer needs
List 2 things operations does
1) Raw materials into products
2)Quality control
Paper: Sampled matieral
What functional area converts inputs -> outputs
Section A. Multiple choice. - Question 14.
1 mark
Operations
Operations = production
How does marketing liaise with customer service?
The marketing needs to ensure the way the product is promoted meets the requirement of the customers
How does Sales liaise with operations?
The sales need to ensure how many sales are being into the business, so they can either increase or decrease inputs into outputs
How does human resources liaise with all departments?
Human resources and all department interlink because HR will employ people within the different functional areas
How does operations liaise with business support?
Operations and Business support liaise with each other as if people within Business support organize travel plans with individuals in the operations then people within operations will need more support and more hours to make up for the individuals who are off.
How does customer service liaise with research and development?
Customer service would pass on to the research and development team how to improve the recipe of a product based on customer satisfaction and preferences. It is also based off on marketing research.
How does purchasing liaise with finance
Purchasing and finance liaise to aid in how finances will be distributed correctly
The human resources function of a large organisation - how is it most likely going to support the finance section?
recruiting an additonal employee
What’s the ‘reporting status’?
The relationship between various authorities in a company
The reporting status in a public limited company - where is it shown?
Would be shown on it’s organisational chart
