LO4

Question 1

4.1 Appplying Best Practice

Answer 1

Following the care values and providing high quality, personalised, safe and compassionate care.

Question 2

4.1 Key aspects of best practice (6)

Answer 2

1. Being non-judgemental.
2. Respecting the views and choices of the individuals.
3. Anti-discrimatory practice
4. Valuing diversity
5. Mentoring, monitoring and performance management of staff.
6. Staff meetings to share best practice to discuss improvements.

Question 3

4.2 (Discriminatory practice examples) Prejudice

Answer 3

• a nurse avoiding people who are perceived as different.

- a nursery worker who treats children from a certain postcode differently because they think they are “common”.

Question 4

4.2 (Discriminatory practice examples) Inadequate care

Answer 4

• a child minder sitting a child in front of the TV all day to keep them quiet.
• hospital patients physical needs not being met; not being taken to the toilet when needed.

Question 5

4.2 (Discriminatory practice examples) Abuse and neglect

Answer 5

• verbal abuse; staff mocking individuals with learning disabilities.
• care assistants not providing activities for people with dementia because “they won’t remember anything anyway”.

Question 6

4.2 (Discriminatory practice examples) Breach of health and safety

Answer 6

• a care setting not having any trained first aiders
• no risk assessments done on the premises
• poor hygiene practices

Question 7

4.3 Choosing appropriate action/response to promoting equality, diversity and rights

Answer 7

1. Whistleblowing
   - reporting an incident to the relevant authorities (CQC/ofsted)
   - reporting to management
2. Challenging Discrimination
   - at the time
   - afterwards through procedure
   - afterwards through long-term campaigns

Question 8

4.3 providing information about complaints procedures and advocacy services

Answer 8

• allows staff and service users to be able to take action about poor treatment
• they should know who to complain to
• having advocated will allow individuals who can’t speak up (e.g people with LDs) have their care needs met.

Question 9

4.3 Dealing with conflict

Answer 9

Active listening, remaining calm, being empathetic