Listening Communication

Question 1

What are the 3 steps of listening?

Answer 1

1. Receiving
2. Constructing meaning
3. Responding

Question 2

What are the 3 reasons for listening?

Answer 2

• to learn and comprehend
• to evaluate and critique
• to empathize and understand

Question 3

What are the characteristics of active listening? (4)

Answer 3

• using all senses to listen
• paraphrasing mentally and verbally
• checking understanding to ensure accuracy
• providing feedback

Question 4

Distinguish between empathic and critical listening (4)

Answer 4

Empathic:
- connecting emotionally
- fostering understanding
- giving support
- enhancing trust

Critical:
- evaluating
- judging
- biases
- high integrity

Question 5

Name and explain the 3 barriers to listening (9)

Answer 5

Noise:
- physical and mental distractions
- multitasking
- factual/semantic distractions

Perception of others:
- status
- stereotypes
- sights/sounds

Yourself:
- egocentrism
- pseudo-listening
- biases

Question 6

What are the 3 types of barriers?

Answer 6

Physical
Psychological
Interactional

Question 7

Name and explain Toulmin’s concepts (3)

Answer 7

1. Data - facts agreed upon by speaker and listener
2. Claim - conclusions made by speaker

• Warrant - reasoning used by speaker to move from data to claim

Question 8

What are some ways to improve listening? (4)

Answer 8

• Relaxed but alert open body posture
• Responsive facial expressions and direct eye contact
• Close proximity
• Providing supportive utterances

Question 9

What are some ways to improve your responses? (6)

Answer 9

• using descriptors
• avoiding evaluative responses
• not being derogatory
• avoiding total silence
• asking questions for clarification
• providing affirming statements

Question 10

What are 4 practices of ethical listening?

Answer 10

• recognizing sources of controversial habits
• monitoring yourself to recognize engaging in poor listening
• applying general ethical principles
• adapting to others