listening and writting skills Flashcards
importance of good listening skills
builds better team relationships
engagig in communication shows support
improves relationships like family,friendships,co-workers
improves professional careers
reduces mistakes and misinterpretations
helps getting more out of school,speeches,conferences
listening vs hearing
hearing is involuntary while listening is voluntary
hearing is accidental while listening is intentional
hearing is effortless whilelistening is focused
non verbal signs of active listening
eye contact,distractions,smile,posture
verbal signs of active listening
positive reinforcement,remembering name of the speakerand a few keypoint,
barriers to active listening
noise,attention span,reciever biases
tips to improve listening skills
stay focused,do not interupt,ask questions,detect emotions,take notes,take notes,beg pardons,hold back yor stereotypes and biases;remove distractions,empathise
define written communication
means sending messages/orders in written form like letters,circulars,manuals
factors/guidance to consider in written communication
simplicity avoid using jargons specificity be conversational avoid gender biased language choose the right medium for written communication proof read
advantages of written communication
suitable for long distances creates permanent record of evidence can be used as legal doccument it is easy to send bad unpleasant news suitable for sending statisticalsdata,chart,diagram it can be sent to many persons at time not easily distorted easy to understand
disadvantages of written communication
its time consuming it cannot maintain strict secrecy it is not effective in case of emergency it is expensive it is less flexible it is uselesss to the iliterate no scope for immediate clarification
electronic mail
