communication styles Flashcards
1
Q
what are the 5 communication styles?
A
assertive aggressive passive-aggressive submissive manipulative
2
Q
explain assertive
A
is born with high self esteem and is the healthiest and most effective style of communication
xters
achieving goals without hurting others
protective of own rights and protective of others
socially and emotionally expressive
making their own choices and taking responsibility for them
accepting compliments
3
Q
explain aggresive
A
this style is about winning often in someone elses expense xters frightening,loud threatening and hostile willing to achieve goals in expense of others out to win demanding and abrasive explosive and unpredictable intimidating and bullying
4
Q
explain passive aggresive
A
people who appear passive on the outside but acting out their anger in indirect o behind the scenes way xters indirectly aggressive sarcastic and devious unreliable and complainful sulky patronizing and gossippy
5
Q
explain submissive
A
this style is about pleasing others and avoiding conflicts xters apologetic avoids any confrontation finding dificulty in taking responsibility or decisions yields into someone elses preferences feeling like the victim blaming others for events refusing compliments inexpressive
6
Q
explain manipulative
A
this style is scheming calculative and shrewd,they are skilled in influencing and controlling for their own advantage xters cunning controllive in an insidious way asking indirectly for needs to be met uses artificial "tears"
7
Q
divisions of the matrix of communication/THE FOUR STYLES OF COMMUNICATION
A
direct style
spirited style
systematic style
considerate style
8
Q
Explain the direct style of communication
A
This happens when a speakers true intentions are communicated in his verbal message,value direct short answers and expect and respect honesty ✓gets to bottom line ✓speaks forcefully ✓maintains eye contact ✓presents points strongly
9
Q
Explain spirited style
A
They love to flash out ideas , brainstorming and talking about the bigger picture ✓persuasive ✓is a good story teller ✓focuses on the bigger picture ✓uses motivation speech
10
Q
Explain considerate style
A
They are very considerate of peoples feelings in a conversation ✓litsens well ✓is a good counselor ✓uses supportive language ✓builds trust
11
Q
Explain systematic style
A
Emphasize on facts and are not fans of opinion,use logical linear thinking Instead of Some may or majority---20%,3 out of five, average Next week---thursday at 3pm ASAP---by tommorow at noon ✓presents precisely ✓focuses on facts ✓efficcient on speech ✓well organised workspace
