List B

Question 1

Somatization

Answer 1

5-10% of patients, real symptoms but not evidence on test results. Doctor needs to follow up for legal protection in case there is an underlying issue.

Question 2

Vicious circle

Answer 2

Predisposing factors, triggering factors, maintaining factors, symptoms.
Can aggregate functional complaints (increase anxiety)

Question 3

Reframing

Answer 3

Place complaint in psychosocial context, ask about personal life and triggering factors

Question 4

Reattribution

Answer 4

Explain to patient how psychosocial factors may create physical symptoms

Question 5

PLISSIT model

Answer 5

• Permission to ask personal questions
• Limited Information
• Specific Suggestions
• Intensive therapy

Question 6

Anger management techniques (muns)

Answer 6

• Maintain Adequate distance
• Use calm tone of voice
• Stay polite
• Normalize

Question 7

Depression

Answer 7

Persistent mood or illness, and not being sad or in a bad mood

Question 8

Two question screening

Answer 8

During the past month, have you often been bothered about…
• Feeling down, depressed
• having little interest or pleasure

Question 9

Beck’s triad

Answer 9

• Negative view about oneself
• Negative view about the world
• Negative view about the future

Question 10

PHQ-9

Answer 10

Patient Health questionnaire
(Assess degree of depression)

Question 11

FRAMES Model (Addicts)

Answer 11

• Feedback
• Responsibility
• Advice
• Menu
• Empathy
• Self efficacy

Question 12

Breaking Bad news

Answer 12

Significant negative impact on how the patient or relatives envision their future

Question 13

SPIKES

Answer 13

• Setting up
• Patient perception
• Invitation to bad news
• Knowledge
• Emotions
• Summary

Question 14

Non-disclosure model

Answer 14

Does not share diagnosis with patient, shares with chosen person

Question 15

Full disclosure model

Answer 15

Patient gets all information

Question 16

Individualized disclosure model

Answer 16

Limited information discussed with patient, as per patient’s wishes

Question 17

GIST

Answer 17

• Ground work
• Information
• Sorry
• Task

Question 18

Disability

Answer 18

A persistent/definite sensory, intellectual, or psychological dysfunction which restricts equal participation in society

Question 19

Abuse

Answer 19

Physical, Sexual, or emotional violence

Question 20

SBAR

Answer 20

• Situation
• Background
• Assessment
• Recommendation

Question 21

CAGE

Answer 21

• Cutting down
• Annoyance
• Guilt
• Eye-openers

Question 22

Cry for help

Answer 22

Significant amount of people with suicidal thoughts visit their physician

Question 23

CONES

Answer 23

• Context
• Opening
• Narrative
• Emotions
• Strategy