Level 2 - Communication and Negotiation Flashcards
What are the 7 deadly sins of PowerPoint presentation?
- Steals attention
- too much text on the screen
- Used to serve too many purposes – visual aid, speaker prompt, handout, takeaway document
- Every slide looks the same
How would you prepare for a negotiation?
• Understand why the negotiation was taking place.
• Clarify the impact e.g. the importance of the relationship vs the outcome.
• Define what is negotiable and what is not.
• Define a ‘win-win’ and fall back positions.
• Understand or estimate the other parities ‘win-win’ and fall back positions.
• Identify areas of common ground.
• Prepare evidence and rationale to support my case.
What is a ‘win-win’ situation?
• When the agreement reached cannot be improved further by any discussions.
• Outcome cannot be improved for your benefit, and similarly, the agreement for the other party cannot be improved further for their benefit either.
• There is no value left on the table and all creative options have been thoroughly explored and exploited.
How would you conduct a negotiation?
• Rehearse my opening – ask the opening question to control negotiation.
• Convey confident, congruent communication – match body language and terms used, maintain eye contact.
• Manage expectations – Trade at low value, do not give a concession without trading it with reluctance.
• Be respectful but persistent – Assess offers on the spot and be courteous.
• Questioning – Ask open and closed questions to exert control.
What are the tools of a negotiator?
• Position power.
• Expertise or knowledge.
• Charisma.
• Having alternative solutions prepares.
• Using past events as a precedence.
N2. Can you explain some alternative negotiation strategies?
• Negotiating a Win/Win situation.
• Negotiating to reach a mutually satisfying agreement between both parties.
N3. Do you know of any theory on negotiation?
The Thomas and Kilman approach:
To take a more people approach to disputes, with 5 types of responses:
- Compete whereby you pursue your own interests.
- Accommodate whereby you satisfy the other parties interests.
- Avoid whereby you try to avoid the conflict all together.
- Collaborate whereby you reach and agreement to satisfy both parties.
- Compromise whereby you reach a mutually agreeable solution for both parties.
N4. How do you ensure that you are successful in a negotiation?
• Preparation;
I will always review my arguments, produce and provide back-up information for each point. This allows me to negotiate my points confidently.
This allows me to know my bottom line.
N5. How should you record an agreement at the end of negotiating?
• Either get both parties to sign the agreement.
• Or produce a written confirmation, i.e. via email of the agreements made.
N6. What is working ‘open book’?
• A transparent process that encourages all stakeholders to work in a collaborative manner, as all the costs are seen by the client.
N7. What needs to be included within a Loss and Expense claim with regards to the information provided?
• The main events that are relevant to the Loss and Expense and how they affected the works. This should be listed in chronological order.
• Cross Reference the claim with the appropriate clause in the contract.
N8. What are the Loss and Expense Heads of Claims?
• Preliminaries.
• Overheads.
• Loss of Profit.
• Finance Charges.
• Interest.
• Standing Plant.
N9. What are considered to be the four stages of negotiation?
• Preparation.
• Exchange.
• Bargain.
• Agreement/Implementation.
N10. What is the purpose of maintaining good records?
• To ensure that if a disagreement arises between two parties, evidence for your side of the argument can be provided.
N2.1 n your submission you mention that you produced the tender documentation for the Horsham Project, how did you ensure the tender documents were clear?
- Checked by senior colleague and client
- Documented correspondence between myself and contractor via councils tendering system (clarifications)
