Level 1-2

Question 1

Massage movement used to soothe and distribute product through the hair.

Answer 1

Effleurage

Question 2

Massage movement used during the conditioning process to stimulate scalp.

Answer 2

Petrissage

Question 3

Type of shampoo used for oily hair.

Answer 3

Lemon shampoo

Question 4

Type of shampoo used for dry hair.

Answer 4

Almond shampoo

Question 5

What part of the hair is affected by a surface conditioner?

Answer 5

Cuticle

Question 6

What part of the hair affected by a penetrating conditioner?

Answer 6

Cortex

Question 7

What is contact dermatitis?

Answer 7

An inflammation of the skin

Question 8

What is the purpose of the cuticle?

Answer 8

To protect the hair structure

Question 9

What is the purpose of the cortex?

Answer 9

This give the hair it’s strength and contains all natural and artificial colour pigments.

Question 10

Which part of the hair shaft are the structure bonds found?

Answer 10

Cortex

Question 11

What is the purpose of the medulla?

Answer 11

No known reason. Not all hair types have a medulla.

Question 12

What is a contra-indication?

Answer 12

Anything that prevents a service from going ahead; ie head lice.

Question 13

What is a limitation to a service?

Answer 13

This is where you may need to adapt your styling/cutting techniques to accommodate things such as hair growth patterns.

Question 14

Which direction does the cuticle lie?

Answer 14

From root to tip.

Question 15

How is contact dermatitis caused?

Answer 15

Wet work and the skin being in contact with chemicals

Question 16

Why is an accelerator used for conditioning?

Answer 16

To provide heat to open the cuticle.

Question 17

Why should you follow stylist instructions when shampooing?

Answer 17

To make sure the hair is prepared effectively for the next service.

Question 18

Why is it important to keep stock levels up?

Answer 18

So that all products are available for use and there isn’t a delay in the shampoo service.

Question 19

Who would stock shortages be reported to?

Answer 19

A manager or senior member of staff.

Question 20

How does the detergent work with water?

Answer 20

It breaks the surface tension.

Question 21

Why is it important to test the water temperature?

Answer 21

To prevent burning the client and to ensure client comfort.

Question 22

Why should all shampoo and conditioning products be thoroughly removed?

Answer 22

To prevent irritation.

Question 23

How should you detangle wet hair to prevent damage?

Answer 23

From point to root with a wide tooth comb.

Question 24

What will happen if shampoo and conditioner are wasted by using too much?

Answer 24

Increased costs to the salon.

Question 25

Using mediated shampoo too frequently on coloured hair can cause ….

Answer 25

Colour fade, due to the clarifying ingredients.