Lesson2 Flashcards
This type of communication is also known as the submissive
communication style. Another way of describing it is the “peoplepleaser” type.
Passive
What are those tendencies in passive
• Inability to say “no”
• Poor posture
Easy-going attitude
• Lack of eye contact
• Soft voice
• Apologetic demeanor
• Fidgeting
methods to encourage a good working
relationship with a passive communicator:
Take a direct approach.
Ask for their opinions.
Use broad language.
Aggressive
This communication style can be hostile, threatening, and comes
from a place of wanting to win at all costs.
What are a few signs of an aggressive communicator:
• Interrupting people while they’re speaking
• Invading personal spaces
• Presenting an overbearing posture
• Using aggressive gestures
• Maintaining intense eye contact
What are the methods when you are working with an aggressive communicator
Be calm and assertive.
Keep conversations professional
Know when to walk away
What are the methods when you are working with an aggressive communicator
Be calm and assertive.
Keep conversations professional
Know when to walk away
Five Basic Communication Styles
- Passive
- Aggressive
- Passive-Aggressive
- Assertive
- Manipulative
They appear passive on the surface,
but aggressive motivation boils underneath.
This style tends to be toxic in the workplace,
spreading discontent and resentment.
Passive-Aggressive
PassiveAggressive have
these
approaches:
Muttering
• Using sarcasm
• Exhibiting denial
• Presenting a happy face
when they’re clearly upset
• Giving the silent treatment
Consider the
following
approaches when
dealing with a
passiveaggressive
communicator:
Make clear requests.
• Confront negative behavior.
• Ask for their feedback.
• Don’t meet them with the
same style.
This type of communication is considered the most
effective and is typically the most respectful and
productive type.
Assertive
Assertive
behavior
exhibits itself
through:
Expansive gestures (inclusive)
• Collaborative and sharing
tendencies
• Healthy expression of ideas and
feelings
• Good posture
• A clear voice
• Friendly eye contact
To work with
assertive
communicators,
consider the
following:
Give them the space to talk.
• Ask them what they think, and
do not dismiss them if they
are critical.
• Expect them to ask for your
thoughts as well.
Manipulative
This style of communication uses
cunning, deceit, and influence to
control the outcome of the
conversation, and thus the actions
of the people around them
