Lesson Hr Tools Flashcards

1
Q

Hr partnerships

A

Types and segmentation

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2
Q

Type of providers

A

Service
- transactions
System
- sells, leases or rents physical goods . Installation and maintenance.
Solution
- hardware, software,

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3
Q

Third-party service providers

A

Benefit broker
- advisor who investigated the market to acquire competitive bids
Benefit providers
- program administrators and managers of the group plan
Training providers
- companies were independence, providing public on premise or custom training
Consulting providers
- companies or independents providing advisory or implementations services

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4
Q

Vendor classification

A

ERP tier 1
- full service business software for large companies, global reach
ERP tier 2
- primary focused in mid market business, limited in its geographic coverage
ERP Tier 3
-small business focus
- usually operates within one country or region

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5
Q

Software development options

A

On premise
- software license is purchased to front (capital) , allows for full customization
Software as a service (saas)
- subscription model with limited changes, paid monthly (expense), hosted service at providers or on site
Cloud solution’s
-subscription model with limited changes, paid monthly (expense) , access via a web browser

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6
Q

Hr partnership solutions

A
  • shared services - platform
  • outsourcing - contracting company, take risks on behalf of company
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7
Q

Hr shared services delivery model

A

Self service 66% tier 0 - research information
Contact center 28% tier 1 service representatives
Hr generalists 5% tier 2 case workers, complex
Policies and programs 1% tier 3 centers of expertise

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8
Q

Tires of outsourcing

A

1 offshoring- contracting company is overseas
2. Near shoring - contracting company is in nearby country
3. On shoring
-both companies are in the same country

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9
Q

Type of outsourcing vendors

A

1 professional employer, organizations or PEO many small to medium size employers have found a total outsourcing of employment arrangement valuable with the advantages of shared risk PO share in the compliance aspect of the HR function, administrative relief PO‘s bring robust technology for managing payroll processing HR and benefits administration to the small markets improve insurance offerings PO‘s provide access to quality insurance options, not readily available access to HR professionals PO‘s provide resources for managing day-to-day issues and best practices
2. Administrative services outsourcing or ASO similar to PEO. The main difference is the employer remains under their own tax identification number the ASO model seeks to eliminate or automate the transactional components of the HR administration‘s incorporate best breed HRS technology alongside a menu of additional HR services, including cobra FSA administration, unemployment management for 401(k) time and attendance and recruiting Owes offer fractional HR or project work for additional fees SO’s provide access to high HR expertise which eliminates the need for added internal headcount while maintaining control
3 resource outsourcing or HRO this has traditionally been only available to larger organizations however, many outs sorcerers are bringing this model to the mid market like an ASO. An employer remains employer of record in this type of arrangement. Typically the focus is on takeover of the system call center and heavy or burden some administrative functions in most cases a lift or shift occurs transfer of the work from one area to another without any improvements
4. Business process outsourcing the solution focuses on managing the entire HR business processes primarily for a larger organizations. BPO‘s manage the HR function by utilizing their own tools on behalf of the business in a sense BPO‘s become the new HR organization and employees communicate directly with them, my transactional administrative issues, HR strategy and CEO functions remains with the internal organization. The HR processes are for the BPO’s team to execute an opportunities for transformation can occur BPO’s can also take on other business areas such as IT finance and purchasing.
5. Recruiting process outsourcing RPO. The management of recruiting function in whole part is outsourced to drive cost quality, efficiency, service and skill, ability benefit RPO provide dedicated recruiters technology and best practice, hiring processes to transform and organization. Tell acquisition function our PO‘s are responsible, replacing people on site or staff at their location to support the business.

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10
Q

Hr software options

A
  1. Manual - manual this refers to no use of a business software, but reliance on productivity software such as spreadsheet databases to track and manage key domain can be used in compensation or for small pay
    2 desktop software - a freestanding program designed for single user action on one machine, niche software, and some reporting tools falls into this category
    3 in house software this is a program developed internal technology team to meet the needs of a specific business function and is generally not transferable to other business environments however, in some cases, especially if software development is a businesses, core competency a commercial offering may be developed package software also called office shell software is a standard offering sold to the marketplace. It’s a collection of programs that performs similar functions or have similar features such as an HRMSATS or LMS unlikely to address all the business needs some level of customization is likely to be required, and that becomes part of the implementation process
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11
Q

Hr technology footprint 6 category

A

Top left is core HR. This includes employee records, payroll, benefits, and organization structure.
Top center workforce management consist of time work and time off
Top right compensation these are the processes to manage reward program
lower left recruiting and hiring or ATS this is adopting new sourcing strategies
Bottom center talent management solutions that dry performance and retention
Lower right Or LMS systems that deliver for formal and informal learning
Across the bottom is HR technologies this is an umbrella term for the software and associated hardware for automating the HR functions presented
Presented back to the HR portal, sometimes known as the employee portal is online central hub where employees can access information about their workplace quickly and easily. In addition with multiple vendors are used for the HRR frames. The portal provides a common interface and access point to all of them

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12
Q

He systems

A
  1. HRIS human resource information system. This is designed primarily to manage people policies and procedures within the primary specific country or region. It has nine major categories of functionality
    2 HCM has all nine of those capabilities of HRS with the additional suite of talent, management capabilities, and global functionality to operate a multiple countries
  2. HRMS HUMAN RESOURCE MANAGEMENT SYSTEM HAS ALL THE CAPABILITIES OF THE HRSHRMS THE HUMAN RESOURCE MANAGEMENT SYSTEM WILL HAVE ALL THE BROADEST COVERAGES, INCLUDING THE HCM CAPABILITIES ALONG WITH PAYROLL AND TIME AND LABOR. IN ADDITION IT MAY EXCLUDE SOME THE LARGER COMPONENT SUCH AS TALENT MANAGEMENT OR LEARNING MANAGEMENT SYSTEMS, WHICH ARE ALSO CAN BE SOLD AS STANDALONE SOLUTIONSacross the top of them is the HR portal. Most customers will access either of these options via portal, they will not require required. The benefit is it provides a unified front end to multiple systems as a better gateway to present the information to users.
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13
Q

Additional hr technologies

A

1 self service
2 messaging
3 collaborations
4 hr portals

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14
Q

Types of reports

A
  1. Routine the main objectives of routine reports are to identify and resolve issues to keep operations running smoothly. reports are required, prepared and submitted periodically
  2. Informational these reports present facts activity in detail without any note or suggestions
  3. Research These reports are based on research work conducted individual or group on any given problem
  4. Analytical these reports contain facts, #DATA, collective procedures, classified and tabulated data and also conclusions and interpretation.
    5 statutory these reports are to be presented according to requirement of a particular law or rule
  5. Non regulatory these reports are administrative to support business operations
  6. Special reports these include variety of alcohol reports to share fax and details about potential sugesstions
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15
Q

Reporting tools

A

1.Static, developers static reports for end-users any changes are referred back to the development team to be made
2. Interactive - interactive at the click of a button interactive report can be navigated through the various hierarchy and visualizations elements are sorted filter and viewed for specific needs at the bottom right self service. The emergence of self service analytics or ad hoc reporting capabilities have also driven the levels of interactivity even further by given the power to create an edit report directly to the decision makers further empowering, then to drive businesses forward while decreasing the workload on developers

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16
Q

Analytics

A
  1. Predictive. Determine if good cultural fit
  2. Prescriptively provide recommendations on what to do based on predictions and what would occur in the past.
  3. Analytical approach can be highly beneficial for organizations with peak busy season
  4. cognitive analytic trains machine from experiences and penetrate the complexity of data to identify association. It’s inspired by how the human brain processes information and draws and classifies instincts and experiences into learning it insists in making conclusions around the specific area and he provided support for more improved decision-making progress
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17
Q

Reporting versus analytics

A

By the report descriptive is a basic type of analytics. You’re most familiar with. It’s taking historical data and summarize it into something that is understandable for example, a headcount report of all employees within the organization,
- integrated relies on the past and aims to explain why something already happened.

Analytic :
Predicative where descriptive predictive analytics works to look ahead, statistical models and cats are used to answer the question of what could happen. Models were built on patterns that were found within descriptive analytics. The goal is to proactively find the needs of the organization.t prescriptive analytic uses findings from descriptive look at what has happened and predicted what might happen to help determine the best course of action to choose or bypass or eliminate for future business issues. Prescriptive analytics can advise HR on how possible outcomes and what should be done to maximize keep this metrics. Cognitive cognitive analytics combine the number of intelligent technologies that artificial intelligence machine learned algorithms, and deep learning to apply human brain like intelligence to perform certain task it provides highly automated optimization solutions that get smarter overtime of all.

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18
Q

Analysis of research

A
  1. Primary
    Original work, researcher gathered it first hand
  2. Secondary
    - historical data, benchmarking, best practices reports, purchased date, professional publications, second hand reports
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19
Q

scientific method

A

Systematic approach to develop and test ideas

Hypotheses
- describe the potential relationship been variables
Constructs
- refers to relationships between objects or events
Observations
- factors that may have influence

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20
Q

Problem-solving steps to the scientific method five steps

A

The steps, identify the problem form a hypothesis, determine how to test the hypothesis, gather the data to verify the hypothesis, draw conclusion from analyzing the data

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21
Q

Data gathering methods

A

Archive data personal records provide information for using analysis trends for absenteeism for example, personal records describe how long each employee has worked for the company as well as how often they play maybe absent from work for observations. The hypothesis for the absent employee could be based on observations of manager who notices several new employees were frequently absence, interviews asking questions and receiving feedback provide direct information about problems the HR department can interview someone to find out whether they’re absent this day a collection method can provide more information than record, but it’s relevant. It depends on the thickness of people being interviewed and their wellness to share information. In addition interviews our time consuming and may not be cost-effective for that reason surveys this method can’t be an effective means of gathering information from large groups of geographically dispersed employees but aren’t limited the types of data that can’t be collected.

22
Q

Reliability and validity

A

Reliability is consistently or repeatability of the measure

Validity is the ability of an instrument to measure what is intended to be measured

23
Q

Anaylsis tools (possible part 2)

A

Qualitative analysis, subjective use of judgment and experience to guide decision-making

Quantitative analysis, mathematical models to identify patterns and correlations and data

24
Q

Qualitative analysis

A

Collects attitudes, opinions and feelings. Identify strengths and weaknesses generates ideas determines preferences, focus groups in depth, interviews and questionnaires.

25
Q

Qualitative analysis techniques

A

-Managerial estimates
-Delphi technique - this method obtains input from a group of individuals who provide their expertise in succeeding rounds of questions about the issue or problems. Participants never meet, but provide their input in written form.
- nominal group technique- structured meeting format designed to illicit participation from all members of the group in order to arrive at the best possible solution to the problem at hand. Requires a facilitator and begins with a period of time.

26
Q

Quantitative analysis

A

Collection analyzes numerical data in a descriptive or influential manner, describes groups, compare results, identify trend or commonalities. Charts and graph statistical measures and regression analysis.

27
Q

Quantitative analysis techniques

A

-Regression analysis that estimates impact of one variable or another
- linear programming. This method determines how to achieve the best outcome in a mathematical world.
- Data mining identifies relationships using business intelligence extracted data

28
Q

Correlation analysis

A

Measures two variables to determine whether there is a relationship between them.

  • negative relationship – as the value of one variable increase increases the other decreases
  • No relationship correlation of zero
  • positive relationship correlation of one as a value of one variable increases so does the other
29
Q

Statistical analysis

A

Descriptive statistics is summarized data obtained from a sample into a frequency

Inferential statistics form a conclusion by studying a sample of the population

30
Q

Central tendency measures

A

Mean, mode, median, moving average, weighted average, on weighted average, weighted moving average

31
Q

Third-party contract management

A

Conduct needs assessment then develop request for proposal then determine proposal response format, then evaluate proposals, then select a vendor, then negotiate contract then execute agreement then evaluate project

32
Q

Needs assessment cycle

A

It involves describing the objective defining the current situation conducting a gal analysis, which is a Delta between the objectives, and the future state for the next step said in the priorities, not everything can be done, but document it will help keep top of mine on the next step, investigating and developing options being creative it’s also good in the solution process on the next step evaluating options. Leveraging business impact metrics for the analysis is a good ideaon the next step, determining budget impacts and then recommending options which will help identify how success will be measured and attracted.

33
Q

Type of vender requests

A

1Request for information
- requires additional info to write a detailed request
-gathering information
- not committed to purchasing
2. Request for proposal or request for offer (rfo/rfo)
- looking does a solutions based response
- flexible in specifications
- response has more flex than rfi
2. Request for quotation (rfq)
- cleared defined criteria or specification
- basing decision solely on price
- ready to buy

34
Q

Developing the RFP

A

Company information – brief description of the organization, including information that will help vendors provide an accurate proposal bids such as the numbers of employees and locations
Project overview - overview of the project summarizing what is needed
Proposal process- administrative details about the process, including deadlines, requesting extensions, formatting, and handling errors or omissions in the RFP
Evaluation criteria - information about how the proposals will be evaluated
Penalties – any penalties for late delivery and how to handle work that is beyond the scope
Questionnaire/RFP – clear, complete and detailed project description or scope of services
Contact information – contact for additional information about preparing the proposal

35
Q

Evaluating the proposals

A

-Vendor qualifications
25 to 30 for functionality
15 to 20 for technology
10 to 15 for project management
10 to 15 for change management
-Methodology and plan
25 to 30 for function
30-35 technology
10-20 project management
20-25 change management
-staffing plan and skills
40-50 functionality
50-55 technology
75-80 project mgt
60-70 change mgt

36
Q

Selecting a vendor

A
  1. Assemble team
  2. Review proposals
  3. Attend vendor demos
  4. Conduct final evaluation
  5. Award contract
37
Q

Negotiating the contract 3 steps

A
  1. Plan.
  2. Conduct.
  3. Document.
38
Q

Evaluating the project

A
  1. Evaluation of performance – evaluation of management and process of project.
  2. Cost overruns. - when actual cost exceeds budget cost
  3. Hindsight- Discover instances where the right decision was not made
  4. Evaluations of results
    - determines whether the project achieved its objectives and may take many years to completely evaluate a project
39
Q

Types of HR projects

A

1 talent planning an acquisition – developing a new higher socialization program
2 learning and development – creating a career development program
3 total rewards – developing an extension to health program
4 employee relations and engagements – developing an employee handbook

40
Q

Business case – essential tool when competing for limited organizational resources

A

Executive summary, problem definition, objectives, possible solutions, recommended solution, implementation plan, supporting documents

41
Q

Project management lifestyle – there is often an iterative process between the plan, monitor and execute phases

A

Areas of knowledge
Inputs, processes, outcomes
Project management tools

Steps:
One initiate
Two plan
3 execute
4 monitor
5 close

42
Q

Key project management documents – Each phase of the project generates some documents that are used for the duration of the project cycle

A

Initiate – project charter, project plan, staffing plan
Plan – Gantt chart, RACI, risk register
Execute – team meetings, project, communication, communications, project status, deliverables
Monitor – activity tracking, effort, and cost tracking, project audit, progress report, change controls
Clothes – project report, lessons learned

43
Q

Change management perspective

A
  1. Individual change management – understanding how one person makes a change successfully.
  2. Organizational change management – understanding tools to help individuals make changes successfully.
44
Q

Prosci’s ADKAR Model

A

Change management tools – communications, sponsor, roadmap, coaching, resistance, training

ADKAR faces of change – awareness, desire, knowledge, ability, reinforcement

A awareness of the need for change
D desire to participate and support the change
K knowledge on how to change
A ability to implement required skills and behaviors

45
Q

Kurt Lewin three stage model of change 1951

A
  1. Unfreeze – recognize need for change, breakdown, the organization.
  2. Change – resolve uncertainty, implement initiatives needed, communicate often.
  3. Refreeze – restore stability with assignment that can be maintained in the future.
46
Q

John Cotter eight step change model 1990

A

Step one established a sense of urgency
Step two create a coalition
Step three develop a vision
Step four share the vision
Step five empower people to clear obstacles
Step six create and secure short term wins
Step seven consolidate and keep moving
Step eight anchor the change

47
Q

Change approach

A

Prepare for change – communicate – develop a plan – have an executive sponsor – motivate direct supervisors – recruit unofficial leaders – implement and evaluate

  • Regardless of the change theory uses to purchase can be applied
48
Q

Example of change assets

A

– Change impact assessment
– Stakeholder analysis
– Change agent, mobile application
– Communication plan
– Change readiness assessment
Change adoption measures

49
Q

Managing clear communications
3 topics

A

One current state – informed the reason reasons for the change, informed the dangers of staying there
Two intermediate state – explain future visions, explain advantages
Three future state – communicate to build confidence

50
Q

Employee change preparations

A

Keep employees in the loop
Advise on actions employees can take
Be honest and truthful don’t hide facts

51
Q

He system functions

A

HRMS - time and labor and payroll

HRIS - compensation , training

HCM - salary planning and onboarding