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ASL > Lesson Finals > Flashcards

Lesson Finals Flashcards

1
Q

A ship designed to transport people from one seaport to another
Along long-distance maritime routes acc to schedule

A

Ocean Liner

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2
Q

Usually a boat, sometimes a ship
Carry passengers/vehicles/cargo
Frequent, return service

A

Ferry

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3
Q

Voyage itself and amenities are part of the experience

A

Cruise Ship

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4
Q

Cruise Products

A

On-Board Experience

On-Shore Excursion

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5
Q

Largest luxury cruiseship in the world

A

Freedom of the Seas (2006-2009)

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6
Q

Freedom of the seas is owned by

A

Royal Caribbean

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7
Q

Approximately the same height of two statue of liberty

A

Freedom of the seas

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8
Q

Worlds largest cruise ship

A

MS Allure of the Seas

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9
Q

MS Allure of the Seas is owned by

A

Royal Caribbean International

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10
Q

It is the cruise boat used in the 1970s television show

A

Pacific princess

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11
Q

Pacific princess is based on what television show

A

The Love Boat

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12
Q

Is it bad luck not to name a ship

A

Yes

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13
Q

NAMING THEME

A

Holland America Lina - “-dam” MS Statendam

Royal Caribbean - “of the seas”, MS Freedom of the Seas

Cunard Line - “Queen”, RMS Queen Mary 2

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14
Q

The only oceanliner remaining in service in 2009

A

Cunard Line’s Queen Mary 2

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15
Q

More than how many people take a cruise each year

A

10,000,000

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16
Q

How many percent of people cruise in North American waters

A

80%

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17
Q

How many port of calls are on the planet

A

2000

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18
Q

Have of all passengers begin their trips where

A

Florida posts:
Miami
Port Canaveral
Fort Lauderdale

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19
Q

Most people cruise to where than any other destination

A

Caribbean

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20
Q

How many Sea-going cruise ships are there in the world

A

300

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21
Q

The latest super-size ships carry over how many people

A

4000

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22
Q

Three biggest cruise lines groups

A

Carnival
Royal Caribbean
Star/NCL

(2/3s of cruise passenger)

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23
Q

90% of cruise tickets are purchased from?

A

Travel Agents

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24
Q

Private seating area on the outside of the ship

A

Balcony

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25
Q

Balcony is also known as

A

Veranda

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26
Q

Front of the ship

A

Bow

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27
Q

Navigational, command, and control centre of the ship

A

Bridge

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28
Q

Where the captain works

A

Bridge

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29
Q

Place for unruly teenagers before being thrown off the ship

A

Brig

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30
Q

Passenger room on the ship

A

Cabin

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31
Q

Is the path the ship will take to get to its destination

A

Course

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32
Q

High look-out point on the ship

A

Crow’s Nest

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33
Q

Exiting the ship (usually at end of cruise)

A

Disembark

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34
Q

Floor of the ship

A

Deck

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35
Q

Act of parking ship at pier

A

Dock

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36
Q

To board a ship (start of cruise)

A

Embark

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37
Q

Total enclosed revenue-earning space of ship

A

Gross tonnage

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38
Q

100 cubic feet =

A

One gross ton

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39
Q

Cabin with no view of water

A

Inside Cabin / Interior Cabin

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40
Q

One nautical mile per hour

A

Knot

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41
Q

One knot is __% faster than 1mph

A

15%

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42
Q

Cabin w/ porthole/window/veranda

A

Outside Cabin

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43
Q

Largest passenger cabin

A

Penthouse suite

44
Q

Penthouse suite aka

A

Owner’s suite

45
Q

Small window

A

Porthole

46
Q

Destination that ship stop on voyage

A

Port of Call

47
Q

Ship’s “shopping mall”

A

Promenade

48
Q

Hydraulic activated underwater fins to minimise ship’s roll

A

Stabilizer

49
Q

Requirements of seafarer

A 
Seafarer’s Identification Record Book (MARINA)
Bc
Mc (married seafarers)
Nbi
SOLAS
passport size picture 
Documentary stamp
50
Q

Usually hired on 4-6 months contract

A

Crew

51
Q

Assigned single cabins

A

Senior officers

52
Q

How many employees share a cabin

A

Two

53
Q

Direct equivalent to hotel front desk

A

Purser’s Office

54
Q

Head of the hotel

A

Executive Purser

55
Q

Responsible for variety of entertainment onboard

A

Cruise Director

56
Q

Highest-ranking official on board
Navigation
Crew mgmt
Executive decision-making

A

Captain

57
Q

Responsible for training seamen and maintaining the ship

A

Chief Officer

58
Q

Medical doctor

A

Chief Medical Officer

59
Q

Aka executive officer; captain’s right hand man

A

Staff Captain

60
Q

Oversees mechanical aspects of ship and engines

A

Chief Engineer

61
Q

Handles communication, radar, and weather system

A

Chief Radio Officer

62
Q

Cruise 3 economic factors

A

Heterogeneity (variable)

Inelasticity (perishable)

Complementarity (support)

63
Q

Age: 47
Target: families/honeymooners
3-18 days voyage

A

Carnival Cruise Line

64
Q

Target: upscale couples

First-ever wave simulator “FlowRider”

A

Royal Caribbean International

65
Q

Target: well-educated/travelled; unpretentious

A

Celebrity cruises

66
Q

No fixed dining times

-freestyle cruising

A

Norwegian Cruise Line

67
Q

Target: affluent worldly travellers; travel every 3 years

A

Cunard Line

68
Q

Target: 50-75 aged, affluent, well-travekled

A

Oceania Cruises

69
Q

All-inclusive fares are most comprehensive

A

Silverseas

70
Q

Offers all-included shore experiences

Active senior market (50+)

A

Viking River Cruises

71
Q

Where tourists come from

A

Generating Region

72
Q

Where tourists will go

A

Destination Region

73
Q

Port for receiving fuel, supplies, stores

A

Bunkers

74
Q

T/F: itinerary maximise days at port and minimize in sea

A

True

75
Q

Logistics planning focus on

A
  1. Supplies and services (Fuel, consumables)
  2. Schedule Planning
  3. Capacity Mgmt (Maximizing efficiency when dealing w/ large number of people)
76
Q

Cruise itineraries ensure

A

Fuel Consumption is at economically optimized rate
ETA/ETD is as per sched
Mixed of destination to meet customer needs
Regulations are complied with

77
Q

each cruise line has its own ____/naming theme

A

Livery

78
Q

he is the 1st mate

A

chief officer

79
Q

Route: N. America -> Europe

A

Transatlantic Route

80
Q

Route: Asia -> N. America

A

Transpacific

81
Q

Carnival Cruise Line’s ships are aka

A

Fun Ships

82
Q

Shore Excursion helps:

A
  • generate revenues

- make contribution to package cruise offers

83
Q

accompany the ticket

A

information packet

84
Q

act as facilitator

A

port agent

85
Q

In itinerary, you must prevent doing it to prevent loss of fuel

A

backtrack

86
Q

is land transfer the only transfer

A

no, there are air/sea transfer too

87
Q

excludes taxes; airfare only

A

base fare

88
Q

lowest fare that should be charged; floor price; may have mark-ups

A

net fare

89
Q

highest fare charged to passenger; ceiling price; may be commissionable

A

gross fare

90
Q

rate for same miles

A

common rated

91
Q

discount rate given to individuals

A

promotional rate

92
Q

discount rate given to companies

A

tariff rate

93
Q

tariff rate not known to public

A

confidential tariff rate

94
Q

“walk-in rates”; known to public

A

published rate

95
Q

type of tariff rate: for tourism establishments

A

Contracted Rate

96
Q

type of tariff rate: for non-tourism establishments

A

Corporate Rate

97
Q

offered by airlines so passengers take the same airline inbound

A

Joint Fare

98
Q

restricted ticket: roundtrip: non-ofw/immigrant

A

Excursion Fare

99
Q

Rates for groups

A

GIT/Bulk Rate (Group)

100
Q

standard number of group airline passengers

A

15

101
Q

super low rate; proof voucher

A

tour basing fare

102
Q

offered by bus companies, not by cruise/airlines; half-day

A

Day Rate

103
Q

basis for package rates; provinces

A

PATTO Rate

104
Q

What is PATTO

A

Philippine Association of Tour & Transport Operators

105
Q

rate added to net fare; “kita”

A

Mark-Up

106
Q

rate for the travel agent; taken from gross fare

A

Commissionable Rate

ASL (2 decks)

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