Lesson 9: Supporting Print Devices Flashcards
Flashcard:
Following some past issues with faults arising in print devices because of improper setup procedures, you are updating the company’s work instructions for printer installation. You have noted that technicians must refer to the product instructions, use safe lifting techniques, and ensure removal of packing strips. What additional guidance should you include?
Allow the print device to acclimate for a few hours after unboxing to avoid risks from condensation.
Flashcard:
True or false? To enable printer sharing via Windows, the print device must be connected to the Windows PC via an Ethernet or Wi-Fi link.
False—any print device can be shared via printer properties. The print device can be connected to the Windows print server over USB, Bluetooth, Ethernet, or Wi-Fi. Other clients connect to the printer via the share, however, so the Windows PC must be kept on to facilitate printing.
Flashcard:
You use three Windows 10 applications that need to print to a Canon inkjet printer. How many printer drivers must you install?
One. Applications rely on the operating system to mediate access to devices. They do not need their own drivers.
Flashcard:
To minimize paper costs, a department should use the duplex printing option on a shared printer by default. The print device is already configured with an automatic duplex finishing unit. What additional step should you take to try to ensure duplex printing?
Set duplex mode as the default under Printing Preferences.
Flashcard:
Users in the marketing department complain that a recently installed printer is not producing accurate color output. What step might resolve the problem?
Switch to a PostScript (PS) driver. This is likely to have better support for accurate color models. You might also suggest running a calibration utility.
Flashcard:
What configuration information does a user need to use a print device connected to the same local network?
The print device’s IP address or host name. You might note that vendor utilities can search for a connected device on the local network, so “None” could also be a correct answer.
Flashcard:
What types of paper/stationery can dot matrix printers use that laser and inkjet printers cannot?
Multi-part or continuous tractor-fed stationery and carbon copy paper.
Flashcard:
A thermal printer used to create labels for parts bins, kits, and boxes is jammed due to a label coming loose during printing. How should you resolve this problem?
Open the printer and locate the label that came off the backing. Remove the label, and if there is any sticky residue, clean it with isopropyl alcohol (IPA) applied to a swab. Ensure the roll of labels is properly loaded and that there are no loose labels that might come loose again.
Flashcard:
What must you do before installing a new toner cartridge into a printer?
Remove the packing strips. Many printer brands place plastic tabs or cling-wrap over sensitive components during shipping. The old cartridge should be removed and placed into a sealed bag for recycling.
Flashcard:
What considerations do you have to make when choosing the location of a 3-D printer?
The 3-D print process is sensitive to movement and vibration, so the printer must be located on a firm and stable surface. The process can also be affected by dust and the ambient temperature and humidity (especially variations and drafts). Finally, some printer types are fully exposed, so there is some risk of burns from the high-heat elements. Ideally, the printer should not be accessible to untrained staff.
Flashcard:
Which components are provided as part of a laser printer maintenance kit?
The main component is a new fuser assembly. The kit will also usually contain a transfer/secondary charge roller plus paper transport rollers for each tray (pickup rollers and a new separation pad).
Flashcard:
You have been asked to perform basic maintenance on a printer in the Research and Development area. The dot matrix printer used to create shipping documents seems to be printing lighter than normal, and one of the pins seems to not be connecting near the center of the print head as there are blank areas in some letters and images. What maintenance should you perform?
Using the steps in the printer documentation, replace the ribbon in the printer and clean the print head. If this does not fix the problem, replace the print head.
Flashcard:
How would you track down the source of a paper jam?
Check the error message reported by the printer (this may be shown on the printer’s console). It may indicate the location of the stuck pages. Otherwise, visually inspect the various feed and output mechanisms.
Flashcard:
If print jobs do not appear at the printer and the queue is clear, what could you try first to solve the problem?
Cycle the power on the printer.
Flashcard:
What effect does a dirty primary charge roller have on laser printing?
It leaves black stripes on the paper. If the roller does not apply the correct charge evenly to the drum, toner is attracted to the place where the charging failed, creating a black stripe all the way down the page.
Flashcard:
A laser printer is producing white stripes on the paper. What could be causing this?
Poorly distributed toner or a damaged/worn transfer corona wire. If the secondary corona does not apply a charge evenly across the paper, less toner is attracted from the drum to the part of the sheet where charging failed. Note that if there are repetitive white or black marks (rather than stripes) that do not smudge, the issue is more likely to be dirt or grease on the drum.
Flashcard:
A user reports that the printed output is not up to the usual standards for their printer. You will need to resolve this issue so they can print their report. What is the overall process for troubleshooting this issue?
Print out a test page to see if you can reproduce the problem the user reported. If you see the same problem as reported by the user, identify the print defect, based on the type of printer, to resolve the problem. Document the steps you took to resolve the problem.
Flashcard:
Paper is repeatedly jamming in an inkjet printer. What could be causing this?
The paper might not be loaded squarely, there might be too much paper loaded into the tray, or the paper is creased or dirty.
You have been asked to perform basic maintenance on an inkjet printer. One of the users noticed that the colors are not printing correctly and that the bottom of some letters are not printing. What would you do?
Try using the printer’s built-in cleaning cycle and then replacing the ink cartridge. If these do not work, try using an aftermarket cleaning product. Try using the printer properties sheet to check for print head alignment, color settings, and other settings.
