LESSON 9 Flashcards
is the process of testing different aspects of user experience to determine the best way for a website and its elements to interact with its audience.
User Experience Testing
also known as User Experience (UX) Testing, is a testing method for measuring how easy and user-friendly a software application is.
Usability Testing
Kinds of User Test
Formative Evaluation
Field Study
Controlled Experiment
is finding usability problems in order to fix them in the next design iteration.
Formative Evaluation
can answer these questions, by actually deploying a working implementation to real users, and then going out to the users’ real environment and observing how they use it.
Field Study
is to test a quantifiable hypothesis about one or more interfaces.
Controlled Experiment
can only be tested by quantitative measurements of usability, like time elapsed, number of errors, or subjective ratings.
Hypotheses
The basic rule for user testing ethics
Respect
We can show respect for the user in 5 ways
Time
Comfortable
Information
Privacy
Control
Long before your first user shows up, you should pilot-test your entire test: all questionnaires, briefings, tutorials, and tasks.
Before a Test
means you get a few people (usually your colleagues) to act as users in a full-dress rehearsal of the user test.
Pilot testing
is essential for simplifying and working the bugs out of your test materials and procedures.
Pilot testing
is essential for every user test.
Pilot testing
arrange the testing environment to make the user comfortable. Keep the atmosphere calm, relaxed, and free of distractions.
During a Test
thank the user for their help and tell them how they’ve helped. It’s easy to be open with information at this point, so do so.
After the Test
Roles in Formative Evaluation
User
Facilitator
Observers
perform the tasks using the interface.
User
One solution to the problems of think-aloud is
Constructive Interaction
(also called the experimenter) is the leader of the user test.
Facilitator
in the room should be doing the opposite: keeping quiet.
Observers
Recording Observations
Paper and Pen Notes
Audio and Video Recording
Screen Capture and Event Logging
It is the most common way to record. Just Jot down words or phrases that you think are important, especially the critical incidents.
Paper and Pen Notes
are good for capturing the user’s think-aloud, facial expressions, and body language.
Audio and Video Recording
is also helpful when you want to put observers in a separate room, watching on a closed-circuit TV
Video
Video is also useful for
Retrospective Testing
offers a cheap and easy way to record a user test and producing a digital movie
Screen Capture and Event Logging
