LESSON 9

Question 1

is the process of testing different aspects of user experience to determine the best way for a website and its elements to interact with its audience.

Answer 1

User Experience Testing

Question 2

also known as User Experience (UX) Testing, is a testing method for measuring how easy and user-friendly a software application is.

Answer 2

Usability Testing

Question 3

Kinds of User Test

Answer 3

Formative Evaluation
Field Study
Controlled Experiment

Question 4

is finding usability problems in order to fix them in the next design iteration.

Answer 4

Formative Evaluation

Question 5

can answer these questions, by actually deploying a working implementation to real users, and then going out to the users’ real environment and observing how they use it.

Answer 5

Field Study

Question 6

is to test a quantifiable hypothesis about one or more interfaces.

Answer 6

Controlled Experiment

Question 7

can only be tested by quantitative measurements of usability, like time elapsed, number of errors, or subjective ratings.

Answer 7

Hypotheses

Question 8

The basic rule for user testing ethics

Answer 8

Respect

Question 9

We can show respect for the user in 5 ways

Answer 9

Time
Comfortable
Information
Privacy
Control

Question 10

Long before your first user shows up, you should pilot-test your entire test: all questionnaires, briefings, tutorials, and tasks.

Answer 10

Before a Test

Question 11

means you get a few people (usually your colleagues) to act as users in a full-dress rehearsal of the user test.

Answer 11

Pilot testing

Question 12

is essential for simplifying and working the bugs out of your test materials and procedures.

Answer 12

Pilot testing

Question 13

is essential for every user test.

Answer 13

Pilot testing

Question 14

arrange the testing environment to make the user comfortable. Keep the atmosphere calm, relaxed, and free of distractions.

Answer 14

During a Test

Question 15

thank the user for their help and tell them how they’ve helped. It’s easy to be open with information at this point, so do so.

Answer 15

After the Test

Question 16

Roles in Formative Evaluation

Answer 16

User
Facilitator
Observers

Question 17

perform the tasks using the interface.

Answer 17

User

Question 18

One solution to the problems of think-aloud is

Answer 18

Constructive Interaction

Question 19

(also called the experimenter) is the leader of the user test.

Answer 19

Facilitator

Question 20

in the room should be doing the opposite: keeping quiet.

Answer 20

Observers

Question 21

Recording Observations

Answer 21

Paper and Pen Notes
Audio and Video Recording
Screen Capture and Event Logging

Question 22

It is the most common way to record. Just Jot down words or phrases that you think are important, especially the critical incidents.

Answer 22

Paper and Pen Notes

Question 23

are good for capturing the user’s think-aloud, facial expressions, and body language.

Answer 23

Audio and Video Recording

Question 24

is also helpful when you want to put observers in a separate room, watching on a closed-circuit TV

Answer 24

Video

Question 25

Video is also useful for

Answer 25

Retrospective Testing

Question 26

offers a cheap and easy way to record a user test and producing a digital movie

Answer 26

Screen Capture and Event Logging