Lesson 8 Federal Trade Commission

Question 1

est. in 1984; provide consumer the right to select funeral goods and service which they wish to purchase; right to detailed itemization of goods/services prior to purchase decisions; prevent unfair and deceptive acts in sale of funeral goods and services

Answer 1

FTC

Question 2

choice of goods and services; nondeclinable fee; embalming disclosure; availability of casket price list; availability of outer burial container price list; alternative containers for direct cremation

Answer 2

6 manditory disclosures

Question 3

right to notice of reporting; right to access infor in her/her credit report; right to correct erroneous info on his/her credit report, especially if used to deny credit, insurance, employment

Answer 3

consumer rights

Question 4

federal statues that govern implied and expressed warranties

Answer 4

magnuson moss warranty act

Question 5

law allows sellers of merch. to disclaim these implied warranties by notifying consumer in writing, placing notification in a conspicious manner in GPL, casket/outer burial price lists and statement of funeral goods and services

Answer 5

disclaimer of warranties

Question 6

present to customers prior to the sale copies of manufacturers warranties, display warranties near/on products,/ maintain a binder easily accessible by customer

Answer 6

display of manufacturers warranties

Question 7

passed 2000; imposed privacy regulations on financial institutes; provided consumers the right to control how and by whom financial info is used

Answer 7

gramm leach bliley act