Lesson 7 - Motivating

Question 1

Factors contributing to Motivation

Answer 1

A. Willingness to do a job
B. Self-confidence in carrying out a task
C. Needs satisfaction

Question 2

Theories of Motivation

Answer 2

A. Maslow’s needs hierarchy theory
B. Herzberg’s two-factor theory
C. Expectancy Theory
D. Goal setting theory

Question 3

Five basic needs (according to Maslow’s Theory)

Answer 3

1. Self-actualization (highest)
2. Esteem
3. Social
4. Security
5. Physiological (lowest)

Question 4

Two classes of factors (according to Herzberg’s Theory)

Answer 4

1. Satisfiers or Motivation factors
2. Dissatisfiers or Hygiene factors

Question 5

Expectation Theory is determined by:

Answer 5

1. Expectancies
2. Valences

Question 6

Goal setting Theory consist of the ff components:

Answer 6

1. Goal content
2. Goal commitment
3. Work behavior
4. Feedback aspects

Question 7

Techniques of Motivation

Answer 7

1. Motivation through job design
2. Motivation through rewards
3. Motivation through employee participation
4. Other motivation techniques for the diverse work force

Question 8

Fitting people to jobs:

Answer 8

1. Realistic Job Previews
2. Job Rotation
3. Limited exposure

Question 9

Fitting jobs to people:

Answer 9

1. Job enlargement
2. Job enrichment

Question 10

2 types of rewards

Answer 10

1. Extrinsic
2. Intrinsic

Question 11

Motivation through Employee Participation:
activities where employees may participate

Answer 11

1. Setting goals
2. Making decisions
3. Solving problems
4. Designing and implementing organizational changes

Question 12

Other Motivation Technqiues

Answer 12

1. Flexible work schedules
2. Family support services
3. Sabbaticals