Lesson #7 Customer Service

Question 1

What Does ABC Stand For?

Answer 1

Alcohol Beverage Control

Question 2

What is the Legal Drinking Age in the State

of California?

Answer 2

21

Question 3

What is the Legal Age to Serve Alcohol in

the State of California?

Answer 3

18

Question 4

What is the Legal Drinking Age to Pour

Alcohol in the State of California?

Answer 4

21

Question 5

What is the Highest Legal Limit of

Intoxication?

Answer 5

.08

Question 6

What is it Called when you Associate a

Name or Face with what a Person is Drinking?

Answer 6

Pegging

Question 7

What is it Called When You Combine

One Bottle of Liquor with Another?

Answer 7

Marrying

Question 8

What are the Five Dram Laws?

Answer 8

1. It is Illegal to Transfer Liquor from One
   Bottle to Another, Even if it’s the Same
   Brand
2. It is Illegal to Serve Liquor to a Person
   Who is Under the Legal Drinking Age
3. It is Illegal to Gamble or to Hold Bets
   For Customers
4. It is Illegal to Serve Someone Who is
   Already Obviously Drunk
5. It is Illegal to Serve Someone Who You
   Know is an Alcoholic

Question 9

What is the acronym for checking IDs and what does each letter stand for?

Answer 9

F- Feel
L- Look
A- Ask Questions
G- Give Back