lesson 6 stuff to learn

Question 1

what is motivation ?

Answer 1

the3 factors that influence the behaviour of employees towards achieving set business goals

Question 2

what is labour productivity ?

Answer 2

a measure of the efficiency of employees by calculating the output per employee

Question 3

what is absenteeism

Answer 3

employees’ non-attendance at work without good reason

Question 4

what is labour turnover ?

Answer 4

the rate at which employees leave a business

Question 5

what are the five levels of human needs ? (order of least to most important)

Answer 5

self actualisation, esteem needs, social needs, safety needs and physical needs

Question 6

what are the methods of motivation

Answer 6

financial rewards and non-financial rewards ?

Question 7

what are financial rewards

Answer 7

cash and non cash rewards paid to employees which are often used to motivate employees to increase their efforts

Question 8

what are non-financial rewards ?

Answer 8

methods used to motivate employees that do not involve giving any financial reward