Lesson 6: Fieldwork and Service Order Management (SOM)

Question 1

What is ‘SOM’?

Answer 1

• Manage fieldwork and smart meter commands
• Send fieldwork to mobile workforce
• Perform update if fieldwork is completed

Question 2

What is ‘Field Activity’?

Answer 2

• Send workers into field to perform a task
• Can be initiated by user process or customer process

Question 3

Outbound Communications

Answer 3

Send message from C2M to FieldWork system

Question 4

Inbound Communications

Answer 4

• Receive message response from FieldWork system
• Used to update success/failure of response

Question 5

Which communication sends completion events?
a.) Inbound Communications
b.) Outbound Communications

Answer 5

A

Question 6

Y/N: Are completion events executed after creation?

Answer 6

N. It will wait for Outbound Communications to update Field Activity status

Question 7

What is ‘Service Order’?

Answer 7

• Used to change state of Service Point
• Determines action needed to change Service Point to a desired state

Question 8

What are the different Service Order Activity Types

Answer 8

Enable Service
Disable Service
Cut for Non-Payment
Reconnect Service for Payment
Exchange Meter
Back-to-Back Service

Question 9

What is the role of ‘Enable Service’?

Answer 9

Its job is to get the Service Point to its desired state
- Service Point Connected
- Device installed
- Device is on/connected
- Measurement exist

Question 10

Field Activity Request

Answer 10

• Created by Start/Stop service, Back-to-Back processes
• Created by Credit and Collection process
• It creates a Service Order

Question 11

Equivalency (Click to See)

Answer 11

(FAStart Service (F