Lesson 5: Human Resources

Question 1

What should you provide in your orientation?

Answer 1

-Mission Statement, Values, goals, objectives
-meeting/event features and details, agenda, target audience
-how does the meeting fit overall in the organization’s goals and objectives
-any job descriptions, roles, and responsibilities
-applicable legislation
-labor agreements
-workplace health and safety procedures
-organization structure, contact list, policies, procedures, and protocols
-available equipment and tools
-meeting or event plans, deadlines
-workplace incentives or reward programs
-organization partnerships or projects, collaborators, event sponsors or charity beneficiaries

Question 2

Recognition for staff

Answer 2

• Public acknowledgment of their Contributions
  -Certificate of accomplishment
  -Handwritten letter or thank you card

Question 3

Recognition for volunteers

Answer 3

-Public acknowledgment of their contributions
-letters of recommendation
-certificates of participation
-eligibility for an incentive prize
-complimentary registration for the event
-Handwritten letter or thank you card

Question 4

Recruiting Staff and Volunteers

Answer 4

-Use the same process, but know that volunteers are motivated by different things
-Recruit more volunteers than you need

Question 5

Hiring consists of what?

Answer 5

Develop Job Descriptions - background checks - provide diversity in your workforce

Question 6

Orientation Vs. Training

Answer 6

Orientation focuses on policies, procedures, and practices that promote, emphasize, or result in meetings. It is the initial formal interaction between a new employee and the organization.

Training is where knowledge and skills are shares to help people to improve their performance and learn how to use products or processes correctly

Question 7

Managing your workforce

Answer 7

Performance reviews vs. coaching sessions
conflict resolution and recognition

Question 8

Performance reviews vs. coaching sessions

Answer 8

Performance reviews are a formal discussion between an employee and their manager to evaluate the employee’s work performance and goal setting. To create space for sharing feedback on an employee’s strengths and areas for improvement

Coaching sessions are group activities between a mentor and a coach to discuss performance, opportunities, short—and long-term goals, career development plans, or issues with an employee privately.