Lesson 5 Flashcards
This promotes personal growth and attainment of patient’s health related goals
Therapeutic Communication
It establishes caring, healing, relationships
Communication
The ability to relate to other
Interpersonal communication
They motivate a nurse to identify innovative solutions
Perseverance and creativity
This necessary to recognise when you need to better communicate and intervene with patients, especially in the cultural needs
Humility
It allows nurse to recognize when their opinions conflict with those of their patients
Integrity
It is an assessment ang communication technique that allows nurses to better understand and perceive the emotions of themselves and others
Emotional Intelligence/ EI
It enables a nurse to use self-awareness, motivation, empathy, and social skills to build therapeutic relationships with patients
Emotional Intelligence
This level of communication is called self talk
Intrapersonal communication
Nurses use this to develop self awareness and a positive self esteem that enhances appropriate self expression
Intrapersonal communication
It is one-on-one interaction between a nurse and another person that often occurs face to face
Interpersonal communication
It is the level of most frequently used in nursing situations and lies at the heart of nursing practice
Interpersonal Comm
It is the exchange of ideas, problem solving, expression of feelings, goal accomplishment, team building, and personal growth
Interpersonal Communication
It is an interaction that occurs when a small number of people meet
Small group communication
This type of communication is usually goal directed and recquires an understanding of group dynamics
Small group communication
It is an interaction with an audience
Public Communication
Nurses often speak with groups of consumers about health related topics, present scholarly work to colleagues at conferences, or lead classroom discussions with peers or students
Public Communication
It is the use of technology to creare on going relationships with patients and the health care team
Electronic communication
It is an ongoing and continuously changing process
Communication
In this model, each person in the communication interaction is both a speaker and a listener can be simultaneously sending and receiving messages
Circular transaction model
Function with one person holding an elevated position over other person
Complementary
Motivates one person to communicate with another
Referent
The person who encodes and delivers the message
Sender
The person who receives and decodes the message
Receiver
The content of the communication
Message
It contains verbal and non verbal expressions of thoughts and feelings
Message
The message a receiver receives from the sender
Feedback
It indicates whether the receiver understood the meaning of the sender’s message
Feedback
The factor witihin both the sender and receive that influence the communication
Interpersonal variables
The settinffor sender-receiver interaction
Environment
A broad term that refers to all factors that influence communication
Metacommunication
What zone: Holding a crying infant
Intimate zone
What zone: speaking at a community forum
Public zone
Sitting at a patient’s bedside table
Personal zone
What zone: giving directioin the hallway
Socio-consultative zone
What zone: taking a patient’s history
Personal zone
What zone: performing physical assessment
Intimate zone
What zone: teaching an individual patient
Personal zone
Occurs before meeting the patient
Pre-interaction
When the nurse and patient meet and get to know each other
Orientation Phase
When a nurse and patient work together to solve problems and accomplish goals
Working phase
Occurs at the end of relationship
Termination Phas
A technique that holds prokise for encouraging patients to share their thoughts, beliefs, fears, and concerns with the aim of changing their behavior
Motivational Interviewing
A popular communication tool that standarzes communication
SBAR Technique
Meaning of SBAR
Situation
Background
Assessment
Recommendation
