lesson 4

Question 1

Which of the following types of appointment books are commonly used? hardbound appointment books; loose leaf appointment books; wire bound appointment books

Answer 1

All of the other answers are common

Question 2

A time segment in an appointment book is called a:

Answer 2

unit

Question 3

Units are generally for what length of time in the dental office?

Answer 3

10-15 minutes

Question 4

Which is the best way to handle a patient that calls and needs to come to the office “today” with an emergency toothache?

Answer 4

place the patient into an emergency slot saved in the appointment book for just such situations

Question 5

Which is the best way to handle a patient who needs to come in the afternoon for appointment because of his strict work schedule?

Answer 5

work with the patient to the extent possible on afternoon appointments

Question 6

When a patient is habitually late for an appointment, how might the dental assistant remedy the situation in the most patient-friendly manner?

Answer 6

Ask the patient to arrive fifteen minutes early.

Question 7

What are reasons that patients cancel appointments at the last minute? they realize they are unable to pay for their procedures; they cannot leave work as planned;they are fearful of the procedure to be done

Answer 7

All of the other answers

Question 8

Treatments that might require follow up appointments include: endodontic appointments; orthodontic appointment; crowns and bridges

Answer 8

All of the other answers

Question 9

Which recall system requires the dental assistant to call patients a month before they need to be scheduled to make appointments?

Answer 9

telephone recall system

Question 10

Which recall system uses technology to its fullest capability?

Answer 10

computerized recall system

Question 11

Before scheduling an appointment, what should the dental assistant know? the dentist’s most productive time of day; the time needed to complete the procedure; whether or not the dentist needs extended assistance with the procedure

Answer 11

All of the other answers

Question 12

Peak time slots should be given to patients who:

Answer 12

absolutely cannot come at any other time

Question 13

If an appointment book has four time slots per hour, how long is each unit?

Answer 13

15 minutes

Question 14

If the dentist says that Mr. Jones needs 7 units for his next appointment, and your clinic operates on a 10 minute schedule, how long with his appointment take?

Answer 14

one hour and ten minutes

Question 15

Columns in the appointment book may be assigned to:

individual practitioners; treatment rooms; hygienists

Answer 15

All of the other answers