Lesson 4 Flashcards
Conflict is considered positive in some countries while people in others seek to avoid it
Different Attitudes Regarding Conflict
Reasons include different resource availability, different notions of time, and different ideas of how relationship-building and task-oriented work should fit together
Completing tasks in different ways
In the U.S, decisions are frequently delegated to a subordinate. In may Southern European and Latin American countries, holding decision making responsibilities to oneself is valued
Differences in Decision Making
Expressing emotions, reasons behind a conflict or personal information may be taboo in some cultures
Differences in attitudes toward disclosure
Different cultures have different ideas when it comes to gaining knowledge
Different approaches to knowing
TIPS
- Understand that a person’s behaviors and reactions are often culturally driven, and while they may be different than yours, they are still appropriate
- Accept the different languages, different religions and other cultural differences of team members
- Consider special needs of team members such as different holidays and different hours of operations
- Ask questions if you are unsure of cultural differences
- Show the way by being courteous to ensure that people follow a path to understanding and acceptance
Our body sends non-word messages through hands, fingers, eyes, head, face, and so on. These non-word messages have a different meaning in different cultures
Body Movements
________
_____like to greet with the firm of a handshake while the _____do not like much touching to greet. Rather they bow to greet people
Handshake
Americans, Chinese
____
___people maintain eye contact while speaking to provide importance. Whereas, in ___, looking directly at people considered to be disrespectful
Eye contact
U.S.A, Indonesia
Use of two fingers to show the victory sign is a symbol of success in the ___. The same symbol has a vulgar meaning in ___. In ___ such as sign represents money. Even the use of “thumbs up” means “things are well” in ___but it has a negative meaning in ___
Fingers
U.S.A, Australia
Japan
England and the U.S.A
Nigeria
Up and down movement of the head means “Yes” and a side to side movement of the head means “No” in the ___, whereas, up and down movement of the head means “No” and side to side movement of the head means “Yes” in ___
Head Movement
U.S.A, Bulgaria
A smile is viewed as a positive sign in ___ but considered a sign of weakness in ___. So, all cultures use body movements during communication but in different ways
Smile
American culture
African cultures.
Space is viewed differently by different cultures. In some cultures, people maintain distance in other cultures, people want to be close. For example, ____maintain two feet distance while speaking but ___stand close while speaking. Americans view space as a “__-“ but Arabians view space as “___”
Space
North Americans , Arabians
Right, Indecent
Some cultures regard time as an important factor everywhere but some other cultures view time in a more relaxed way. People from ___, __-, or ___maintain time efficiently, whereas Arabians are late to show that they are busy.
U.S.A, U.K, or Europe
Arabians
Religion is an important socio-cultural factor and guides way of living and future thinking. It affects consumption, business, and attitude.
For example Trading of liquor is restricted in ___ but open to the ___. Moreover “Interest” on loan is prohibited in ___ but very common in ___
Religion
Muslim countries, western world
Islamic banking, Commercial Banking
