LESSON 3 - 5 Flashcards
Understand the individual
Appraisal / Diagnosis
Develop the Individual
Developmental/ Preventive
Helping the individual to improve adjustment
Remediation / Corrective
Helping the individual to know the necessary ways to control negative actions even performance and evolve to a set of values that will enable them to form self-concepts that are realistic
Information / Feedback
A fully trained and qualified individual capable of meeting the needs of his / her client population they were elected to assigned to serve.
Counselor
Orienting oneself physically to the client to indicate one is aware of the patient, and, intact. that the client has your full, undivided attention and that you care.
Attending
is what specifically said. Listen carefully for, not only what a person says, but also the words, expressions, and patterns the person is using, which may give you a deeper insight.
CONTENT
refers to all nonverbal phenomena, including how content is conveyed, themes, body language, interactions
PROCESS
Why is it important to listen and observe?
80% of communication takes place non-verbally
The ability to perceive another’s experience and then to communicate that perception back to the individual to clarify and amplify their own experiencing and meaning. It is not identifying with the client or sharing Similar experiences- not “l know how you feel”
Empathy
Interviewer responses give back to the client less than what the client stated or distorts what has been said. The listening or influencing skills are used inappropriately.
SUBTRACTIVE EMPATHY
also called INTERCHANGEABLE EMPATHY. Interviewer responses are roughly interchangeable with those of the client. The interviewer is able to say accurately what the client has said
BASIC EMPATHY
focuses on strengths and positives in the client, leading to a “can do”rather than a “can’t do”attitude.
ADDITIVE POSITIVE EMPATHY
Affective reflection in an open-ended, respectful manner of what the client is communicating verbally and nonverbally, both directly through words and nonverbal behaviors as well as reasonable inferences about what the client might be experiencing emotionally It is important for the helper to think carefully about which words he / she chooses to communicate these feelings back to the client.
REFLECTING FEELINGS:
Selective focusing on the cognitive part of the message with the client’s keywords and ideas being communicated back to the patient in a rephrased, and shortened form.
PARAPHRASING