Lesson 3 Flashcards
acquired skill of receiving, interpreting, recalling, assessing, and responding to verbal and nonverbal cues
listening
understand the message being communicated by the speaker, involves processing the information, identifying key points, and grasping the overall meaning of the message
comprehension
understanding the words and also the speaker’s emotions, feelings, and perspective.
empathy
what does empathic listening builds
rapport and emotional connections
listening can be a means of providing emotional support to the speaker by listening attentively and empathetically
support
actively gathering info, clarifying details, and asking questions
problem-solving
involves analyzing, assessing the content, logic, and credibility of what is being said
critical evaluation
sometimes people listen for the sheer enjoyment of it
entertainment
help maintain social bonds, showing interest in others, and participating in conversations
social interaction
essential skill for resolving conflicts peacefully and finding common grounds
conflict resolution
thoughts or feelings or preconceptions that interfere
intrinsic noise (internal)
sensory stimuli, result of what we hear, see, feel, or taste
extrinsic noise (external)
when people try ti communicate but lack the common background or knowledge to share ideas effectively
semantic noise
listen with the intention of analyzing and assessing a communication
critical thinking
process of combining constructive cognitive listening techniques with constructive externally observable listening activities
active listening
