Lesson 2 (Pre-Immersion: Work Ethics) Flashcards

1
Q

Is a collection of values and behaviors which people feel are moral.

A

Ethics

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2
Q

Is the name we give to our values or good behavior

A

Ethics

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3
Q

Is the collection of all the values and actions that people feel are appropriate in the work place

A

Positive Work Ethics

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4
Q

_________________ Matters

A

Attendance

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5
Q

Attendance: Be on time or ____________ before the time

A

10-15 Minutes

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6
Q

Attendance: Don’t abuse _______________

A

Leave time

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7
Q

Avoid absences without valid and important reasons

A

Attendance

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8
Q

In today’s competitive and modern business world, it is highly essential to adhere with professional appearance and grooming for the workplace.

A

Professional Appearance and Grooming for the Workplace

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9
Q

Always be neat and clean including your teeth, fingernails, face, hair and even your shoes.

A

Professional Appearance and Grooming for the Workplace

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10
Q

Keep your pockets empty and as much as possible avoid tinkling coins or keys and bulges

A

Professional Appearance and Grooming for the Workplace

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11
Q

Avoid eating candies, smoking cigarettes and chewing gum
when you are inside the office.

A

Professional Appearance and Grooming for the Workplace

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12
Q

Use portfolio case or light briefcase when carrying important
documents with you instead of compiling these documents in
folders and carrying these between your armpits.

A

Professional Appearance and Grooming for the Workplace

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13
Q

As much as possible get rid of tattoos and body piercings for
these will just make you look untidy and unprofessional.

A

Professional Appearance and Grooming for the Workplace

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14
Q

Wear light perfume/cologne and minimize using
lots of jewelries.

A

Professional Appearance and Grooming for the Workplace

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15
Q

Is an important life skill that will
help a child graduate from college and keep a
job.

A

Attendance

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16
Q

______________ matters as a student and as a
worker

A

Attendance

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17
Q

Missing __________, or about __________, of the
school year can drastically affect a student’s
academic success. Students can be chronically
absent even if they only miss a day or two
every few weeks.

A

10 Percent, 18 Days

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18
Q

To be successful in a career you must
possess both strong occupational skills and good
work ethics.

A

Standards

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19
Q

The following are ten areas of work ethic traits
and performance standards you will be presented
and expected to exhibit in the workplace:

A

1) Attendance
2) Character
3) Teamwork
4) Appearance
5) Attitude
6) Productivity
7) Organizational Skills
8) Communication Skills
9) Cooperation
10) Respect

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20
Q

Attend 90% or more of the required class
time

A

Attendance

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21
Q

Be tardy for class no more than eight
times during a six weeks

A

Attendance

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22
Q

Notify instructor before planned
absences or tardiness

A

Attendance

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23
Q

Be prepared for work by reading
assignments and completing job

A

Attendance

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24
Q

Participate in activities by contributing to
work discussion, completing assignments,
and being involved in any activities

A

Attendance

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25
Q

Begin and end work as expected

A

Attendance

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26
Q

Use work time appropriately

A

Attendance

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27
Q

IT IS THE CORNER-STONE OF
ADVANCEMENT

A

Attendance

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28
Q

Attendance: __________=_____________=________________

A

Dependability = Reliability = Marketability

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29
Q

Display a high level of effort and commitment to
performing and completing work

A

Character

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30
Q

Be honest in all situations

A

Character

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31
Q

Demonstrate trustworthiness and
responsible behavior

A

Character

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32
Q

Displays loyalty, dependability, reliability,
initiative, and self-discipline

A

Character

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33
Q

5 Sub concepts of Character

A

Loyalty, Honesty, Trustworthiness, Initiative, Self-discipline and Self-responsibility

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34
Q

In return for salary and benefits, the
firm expects ________.

A

Loyalty

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35
Q

With loyalty comes a _______________.

A

Sense of Pride

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36
Q

All employees are goodwill ambassadors
and salespeople for their company

A

Loyalty

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37
Q

Employees must keep company
―”__________”

A

Secrets

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38
Q

The more the company succeeds the
more you will succeed

A

Loyalty

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39
Q

If you can not feel faithfulness and
allegiance to your company, you should
seek a job eleswhere.

A

Loyalty

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40
Q

________________________ is valuable

A

Honesty

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41
Q

Employees account for _____ of all
―”__________________”

A

30%, shortages

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42
Q

Being honest is more than just not
taking ―”___________”

A

Things

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43
Q

Using the company telephone for personal calls, checking email, or texting is actually stealing from the company!!!

A

Honesty

44
Q

Never lie on your:

A

Application, Time Sheet, Expense Statements

45
Q

Never cheat a:

A

Customer, Associate, Employer

46
Q

Higher trust = ________________

A

Higher Pay

47
Q

Closing or opening the office, Supervising others, Handing cash

A

Trustworthiness

48
Q

Complete a task – _______________

A

Earn some Trust

49
Q

Dependability & reliability = ________________________

A

Trustworthiness

50
Q

Employers quickly see who can handle responsibility.

A

Trustworthiness

51
Q

When employees have __________________,they are willing to see that work gets done

A

Initiative

52
Q

People with initiative are:

A

Motivated, Enthusiastic, Industrious, Hard Working

53
Q

People with initiative see a job
that needs to be done and do
it! Beyond the ― ”_______________”.

A

Call of Duty

54
Q

is a part of accepting responsibility

A

Self-Discipline

55
Q

Requires the handling of emotions

A

Self-Discipline

56
Q

The hard part is making
the best choice among the
alternatives

A

Self-Discipline and Self-Responsibility

57
Q

Encourage and facilitate
cooperation, pride, trust, and
group identity

A

Teamwork

58
Q

Foster commitment and
team spirit

A

Teamwork

59
Q

Facilitate cooperation

A

Teamwork

60
Q

Respects the rights of others

A

Teamwork

61
Q

Respects confidentiality

A

Teamwork

62
Q

Is a team worker, cooperative, assertive

A

Teamwork

63
Q

Displays a customer service
attitude

A

Teamwork

64
Q

Seeks opportunities for
continuous

A

Teamwork

65
Q

Present a neat, clean _________________________

A

Appearance

66
Q

Practice personal
hygiene

A

Appearance

67
Q

Wear clothing suitable to the
job, task and environment

A

Appearance

68
Q

Uses appropriate verbal and
written etiquette

A

Appearance

69
Q

deals with every aspect of how we perceive an
individual.

A

Appearance

70
Q

In an instant, we form opinions about a person based on:

A

Appearance, Smell, Cleanliness, Manerisms

71
Q

Depending on the career, ___________________________ will vary

A

Acceptable Appearance

72
Q

Regardless of the job, there is no excuse for not being groomed correctly.

A

Appearance

73
Q

Demonstrates a positive ___________

A

Attitude

74
Q

Appears self-confident

A

Attitude

75
Q

Display a willingness to cooperate and accept constructive criticism

A

Attitude

76
Q

Set realistic expectations

A

Attitude

77
Q

Never underestimate the power of proper
attitude.

A

Demonstrate a Positive Attitude

78
Q

determines how successful we will be

A

Attitude

79
Q

Attitude determines
____________

A

Altitude

80
Q

___________ is prerequisite to success

A

Self-confidence

81
Q

Willing to learn new skills, To take opportunities, To Grow

A

Appear Self-Confident

82
Q

Setting realistic goals, and working to achieve them, helps us to continually grow and develop

A

Having Realistic Expectations of Self

83
Q

Follows directions and procedures

A

Productivity

84
Q

Observe established policies on safety

A

Productivity

85
Q

Notify proper authorities of
circumstances or situations presenting
potential safety hazards

A

Productivity

86
Q

Maintain equipment and supplies, Keep work area neat and clean

A

Productivity

87
Q

Do not use or knowingly permit others to use tools and equipment improperly

A

Productivity

88
Q

Make up missed assignments in a timely manner, Stay on task and utilize time constructively

A

Productivity

89
Q

Prioritize and manage time and stress effectively

A

Organizational Skills

90
Q

Demonstrate flexibility in adapting to changes

A

Organizational Skills

91
Q

Time Management Techniques:

A

Ask for Help
Set Timetables

92
Q

Communicate accurate
information to others in a
professional and courteous
manner

A

Communication

93
Q

Displays appropriate nonverbal
(eye contact, body language) and
oral (listening, telephone
etiquette, grammar) skills

A

Communication

94
Q

Listen Attentively to others, Good Technology etiquette

A

Communication

95
Q

The worst assumption a sender of
a message can make is that the
message will be received as
intended Language it self can be a
barrier

A

Unclear Wording, Slang, Jargon, Tone, Body Language

96
Q

Convey a willingness to assist others

A

Cooperation

97
Q

Work to resolve conflicts and to
identify solutions in which all parties
benefit

A

Cooperation

98
Q

Demonstrate concern for treating
people fairly and equitably

A

Cooperation

99
Q

Follow the chain of command in
resolving conflicts

A

Cooperation

100
Q

Displays leadership skills, Appropriately handles criticism,
conflicts, and complaints, Demonstrates problem-solving
capability

A

Cooperation

101
Q

Maintains appropriate relationships
with supervisors and peers

A

Cooperation

102
Q

Treat instructors, staff and
fellow students with
________________________________________ and______

A

Respect, Courtesy, and Tact

103
Q

Do not engage in
harassment of any kind

A

Respect

104
Q

Know the legal definitions
of sexual harassment

A

Respect

105
Q

Deal appropriately with
cultural/racial diversity

A

Respect