Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Purposive Communication > Lesson 2 COMMUNICATION > Flashcards

Lesson 2 COMMUNICATION Flashcards

1
Q

the word communication has originated from a Latin word “____” which means something common

A

communes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

the word communication has originated from a Latin word communes which means ____

A

something common

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

it is a process of exchanging information, ideas, thoughts, feelings, and emotions through speech signals, writing or behavior

A

Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

in ______, a sender encodes a message and then using a medium and send it to appropriate feedback using a medium

A

communication process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

The communication process involve, the sender who ____ the message who use any medium received by receiver who ___ the message and give appropriate ___ and so the process continue

A

encodes
decodes
feedback

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

importance of communication

A

-express thoughts, ideas, and feelings
-creating awareness
-to fulfill a goal
-avoid isolated
-highlight issues
-progress, development
-educating the masses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

2 means of communication

A

Verbal
Non-Verbal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

it refers to the form of communication in which message is transmitted verbally

A

Verbal Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

communication is done by word, mouth and a piece of writing

A

VERBAL COMMUNICATION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

objective of every communication

A

to have people understood what we are trying to convey

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

2 parts of verbal communication

A
  1. Oral
  2. Written
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

2 parts of verbal communication: spoken words are used

A

oral communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

it includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet

A

oral communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

communication is influenced by pitch, volume, speed, and clarity of speaking

A

ORAL COMMUNICATION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

written signs or symbols are used to communicate

A

written communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

message can be transmitted via email, letter, report, memo, etc.

A

written communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

message is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used

A

written communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

means of communication through signs & symbols

A

non-verbal communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

TRUE or FALSE
non-verbal can go without verbal communication

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

TRUE or FALSE
non-verbal can’t go without verbal communication

A

false

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

TRUE or FALSE
verbal can’t go without non-verbal communication

A

true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

TRUE or FALSE
verbal can go without non-verbal communication

A

false

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

why is non-verbal communication important?

A

it is because body language takes up 50% of the way message is conveyed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

8 types of non-verbal communication

A
  1. Kinesics (body language)
  2. Haptics (touch language)
  3. Proxemics (space language)
  4. Artifacts Environmental
  5. Chronemics (time language)
  6. Silence
  7. Sign
  8. Paralanguage / vocalic
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

kinesics consist of 7 body language

A

> facial expression
head
eye gaze
gestures
postures
shape of body
personal appearance adornment

26
Q

it is the index of mind

27
Q

Think how much information can be conveyed with a smile or a frown. By ____ we can show or we can understand happiness, sadness, anger and fear and much more

A

facial expressions

28
Q

looking at another person can indicate a range of emotions like anger, grudge and danger

29
Q

____ can indicate our profession.

A

appearance

30
Q

it shows your nature, interest and your taste. It can also point out our religious and cultural values

A

Personal Appearance Adornment

31
Q

touch language

32
Q

body language

33
Q

space language

34
Q

time language

A

chronemics

35
Q

to communicate while keeping a distance is called

36
Q

the amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including

A

> social norms
situational factors
personality characteristics
level of familiarity

37
Q

4 types of space (proxemics)

A

intimate space
personal space
social space
public space

38
Q

6 factors under artifacts environmental factors

A

-appropriateness
-climate
-microenvironments
-scents
-color
-lighting

39
Q

silence can indicate

A

> hostility
disagreement
profoundness, such as horror
respect
contemplation

40
Q

TRUE or FALSE
allowing silence in a conversation puts pressure on the other person

41
Q

TRUE or FALSE
silence can be intentional rudeness

42
Q

it can be the creation of a listening space

43
Q

TRUE or FALSE
silence can be an indication of empathy

44
Q

Attributes of speaking which include the pitch, the tone, the volume, tempo, rhythm, articulation, resonance, nasality and even the accent of the speaker collectively known as

A

paralanguage

45
Q

we can understand mood and the situation by ____ expressions

A

paralanguage

46
Q

8 types of communication

A
  1. Inter-personal communication
  2. Intra-personal communication
  3. Extra-personal communication
  4. Group communication
  5. Mass communication
  6. Visual Communication
  7. Organizational communication
  8. Intercultural communication
47
Q

communication between two or more people is called

A

inter-personal communication

48
Q

is a process in which people communicate with themselves either consciously or unconsciously

A

intra-personal communication

49
Q

communication between human beings and nonhuman entities (example: animals, toys)

A

extra-personal communication

50
Q

example: school discussion

A

group communication

51
Q

communication through electronic gadgets (mass media) like books, journals, TV, newspapers, etc.

A

mass communication

52
Q

signages, films, graphs, charts

A

visual communication

53
Q

the focus on the role that communication plays in organizational contexts

A

organizational communication

54
Q

3 flow of communication
(under organizational communication)

A
  1. Vertical communication
  2. Horizontal communication
  3. Diagonal / Cross-sectional communication
55
Q

2 types of vertical communication

A

-upward
-downward

56
Q

occurs when information flows either from superior to subordinates or from subordinates to supervisor within an organization structure

A

VERTICAL COMMUNICATION
(flow of communication)

57
Q

occurs when information flows from subordinates to superiors in the organization hierarchy

A

upward communication
(type of vertical communication)

58
Q

occurs when information flows from superiors to subordinates in the organization hierarchy

A

downward communication
(type of vertical communication)

59
Q

it is the transmission of information between people, divisions, departments or units within the same level of organizational hierarchy

A

HORIZONTAL COMMUNICATION
(flow of communication)

60
Q

is transfer of information between people who are neither in the same department nor on the same level of organization. This provide cross communication between departments

A

DIAGONAL / CROSS-SECTIONAL COMMUNICATION
(flow of communication)

61
Q

it is communication between or among people having different linguistic, religious, ethnic, social, and professional backgrounds

A

intercultural communication

62
Q

effective communication
(GCVBLCEPSQ)

A

> Gather your thoughts
Choose your words
Voice modulation
Body Language
Listen
Concentrate
Eye contact
Postures
Simple or Familiar language
Questioning skills

Purposive Communication (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions