Lesson 2

Question 1

Communication goals in tour guiding

Answer 1

•Inform, remind advice•Promote and persuade•Clarify•Build rapport and relationships•Gather feedback for improvement

Question 2

This goals includes giving directions and commentaries, explaining itineraries, reminding tourist of safety tips and security, describing weather conditions and situations, challenge in the place etc.

Answer 2

Inform, remind advice

Question 3

One of the tour guide’s main responsibilities is to show interest in people to visit places especially that of hie/her own

Answer 3

Promote and persuade

Question 4

Such changes should be communicated clearly to the tourist to avoid confusion

Answer 4

Clarify

Question 5

Good conversation with tourists lead to good rapport

Answer 5

Build rapport and relationships

Question 6

Communication tasks for tour guides

Answer 6

•Receiving telephone calls•Preparing an itinerary•Giving tour commentary