Lesson 1

Question 1

Is a term refer to the problem when the manages does not provide feedback or coaching

Answer 1

Communication challenges

Question 2

He quoted that the root problem of this issue are manager’s inattention to people they supervised. To avoid or solve this issue

Answer 2

Leigh Branham

Question 3

What does Branham suggested

Answer 3

•Improving coaching and feedback especially among the new recruits
•Setting up mentoring program with experienced employees
•Requiring managers to provide feedback

Question 4

What are the top communication issues

Answer 4

Failure to listenCulture differencesLocale or distance to officeEgo and attitudeAuthority and HierarchyPoorly written communicationGender biasFocus or listening problemsInadequate knowledgeCliques, groups and frindship

Question 5

Is a persuasive summary of your qualifications for employment

Answer 5

Resume

Question 6

What are the features of resume

Answer 6

•Organization
•Succinetness
•Comprehensiveness
•Design

Question 7

Types of organization

Answer 7

•Chronological resume
•Functional resume
•Targeted resume

Question 8

Good communication fails when one doesn’t pay much attention or plan what to say before one ends his/her statement

Answer 8

Failure to listen

Question 9

The diversity of backgrounds and cultural customs create communication issues among team members and leaders.

Answer 9

Culture differences

Question 10

Meetings should be done at the nearest venue and on a regular schedule

Answer 10

Locale or distance to office

Question 11

Self-image often affects team’s effort to execute plan

Answer 11

Ego and attitude

Question 12

The authority that the team leader or manager demonstrates more often creates intimidation or gap with team members

Answer 12

Authority and hierarchy

Question 13

The confusion or misunderstanding of inter-office business communication is due to poor content of written documents, substandard organization, fractured grammar, among other flaws in written inter-office materials

Answer 13

Poorly written communication

Question 14

Gender discrimination creates problem in the organization

Answer 14

Gender bias

Question 15

Inability of the employees to focus on the issue is equivalent to listening problems

Answer 15

Focus or listening problems

Question 16

Team performance is affected due to ineffective education or lack of understanding or other inadequate knowledge foundation

Answer 16

Inadequate knowledge

Question 17

Group membership or group affiliation or exclusive groupings of team members can sometimes create segregation

Answer 17

Cliques, groups and friendship

Question 18

Is the general listing of all your academic and work experience from the most recent to the oldest

Answer 18

Chronology resume

Question 19

Is organized around various kind of experience

Answer 19

Functional resume

Question 20

Generally announces the specific goal up to top, just beneath your name, and offers information selectively, you can show only the experience and skills relevant to your goal

Answer 20

Targeted resume

Question 21

-Serves as a formal introduction of yourself to your prospective employer-Is like sales letter in which you sell your knowledge and competence

Answer 21

Application letter

Question 22

What are the features of Application letter

Answer 22

Qualifications
Pleasing tone
Format

Question 23

In an application letter, you need to make clear why you’re interested in the position or the organization, to indicate what skills you possess that matches what company is looking for or to stimulate why the person you are writing to should at least want to meet you

Answer 23

Qualifications

Question 24

Through words, you need to demonstrate that you will be the kind of employee the organization wants

Answer 24

Pleasing tone

Question 25

Guidelines for writing application letter

Answer 25

FocusStay on topic
Think of your letter as an argument
Choose an appropriate salutation
Proofread

Question 26

What are the content of the cover letter

Answer 26

The introductory paragraph
The main section
The closing paragraph

Question 27

In this paragraph it tells your reader that you are the best person for the job. It also emphasizes that you have the set of skills and experience that make you the ideal candidate for the post

Answer 27

The introductory paragraph

Question 28

In this paragraph it shows the summary of your qualifications, organized around the job description and person specification. Describe in this section what you have accomplished, your expertise, and your special skills needed for the job

Answer 28

The main section