Lesson 1 Flashcards
Is a term refer to the problem when the manages does not provide feedback or coaching
Communication challenges
He quoted that the root problem of this issue are manager’s inattention to people they supervised. To avoid or solve this issue
Leigh Branham
What does Branham suggested
•Improving coaching and feedback especially among the new recruits
•Setting up mentoring program with experienced employees
•Requiring managers to provide feedback
What are the top communication issues
Failure to listenCulture differencesLocale or distance to officeEgo and attitudeAuthority and HierarchyPoorly written communicationGender biasFocus or listening problemsInadequate knowledgeCliques, groups and frindship
Is a persuasive summary of your qualifications for employment
Resume
What are the features of resume
•Organization
•Succinetness
•Comprehensiveness
•Design
Types of organization
•Chronological resume
•Functional resume
•Targeted resume
Good communication fails when one doesn’t pay much attention or plan what to say before one ends his/her statement
Failure to listen
The diversity of backgrounds and cultural customs create communication issues among team members and leaders.
Culture differences
Meetings should be done at the nearest venue and on a regular schedule
Locale or distance to office
Self-image often affects team’s effort to execute plan
Ego and attitude
The authority that the team leader or manager demonstrates more often creates intimidation or gap with team members
Authority and hierarchy
The confusion or misunderstanding of inter-office business communication is due to poor content of written documents, substandard organization, fractured grammar, among other flaws in written inter-office materials
Poorly written communication
Gender discrimination creates problem in the organization
Gender bias
Inability of the employees to focus on the issue is equivalent to listening problems
Focus or listening problems
Team performance is affected due to ineffective education or lack of understanding or other inadequate knowledge foundation
Inadequate knowledge
Group membership or group affiliation or exclusive groupings of team members can sometimes create segregation
Cliques, groups and friendship
Is the general listing of all your academic and work experience from the most recent to the oldest
Chronology resume
Is organized around various kind of experience
Functional resume
Generally announces the specific goal up to top, just beneath your name, and offers information selectively, you can show only the experience and skills relevant to your goal
Targeted resume
-Serves as a formal introduction of yourself to your prospective employer-Is like sales letter in which you sell your knowledge and competence
Application letter
What are the features of Application letter
Qualifications
Pleasing tone
Format
In an application letter, you need to make clear why you’re interested in the position or the organization, to indicate what skills you possess that matches what company is looking for or to stimulate why the person you are writing to should at least want to meet you
Qualifications
Through words, you need to demonstrate that you will be the kind of employee the organization wants
Pleasing tone
Guidelines for writing application letter
FocusStay on topic
Think of your letter as an argument
Choose an appropriate salutation
Proofread
What are the content of the cover letter
The introductory paragraph
The main section
The closing paragraph
In this paragraph it tells your reader that you are the best person for the job. It also emphasizes that you have the set of skills and experience that make you the ideal candidate for the post
The introductory paragraph
In this paragraph it shows the summary of your qualifications, organized around the job description and person specification. Describe in this section what you have accomplished, your expertise, and your special skills needed for the job
The main section
