Lesson 2 Flashcards
- An ongoing process of making small, incremental changes to improve products, processes, or services.
- Fundamental aspect of total quality management, which fosters a culture of continuous growth, adaptability, and development within an organization
Continuous Improvement
A continuous improvement cycle that helps organizations identify problems, make improvements, and monitor their effectiveness.
The Deming cycle or Plan-DO-Check-Act (PDCA)
- The business defines the improvement project’s goals and objectives.
- Identifies the step needed to achieve those goals, allocate resources, and develops an implementation plan.
Plan
- Implementing the plan and the proposed actions.
- Important to document all the activities performed during this stage.
Do
- Business evaluates the results obtained from the implementation phase.
- Compare the actual outcomes with the expected ones to determine if any variances or deviations exist.
Check
Based on the result of Check phase, the business will then take appropriate actions to standardize and institutionalize the improvemets.
Act
This methodology is relevant to every business as it helps set specific, measurable, achievable, relevant, and time-bound goals, which can greatly improve organizational performance, productivity, and accountability.
Smart goal methodology
Goals should be well-defined and clear.
Specific
Goals should be quantifiable and have measurable outcomes.
Measurable
Goals should be realistic and attainable.
Achievable
Goals should be align with the business’s overall objectives.
Relevant
Goals should have a specific timeframe for completion.
Time-bound
The process of granting employees authority, autonomy, and control over their work and decision-making.
Employee Empowerment
