Lesson 3 Flashcards
Vital aspect of business that cannot be overlooked if a company intends to maintain a competitive edge in the market.
Total Quality
Remarkable skill of guiding and influencing individuals toward attaining a shared objective.
Leadership
Ability to foster employee engagement, stimulate innovation and collaboration, establish a sense of accountability, cultivate a culture of constant enhancement, and empower teams to assume responsibility and make informed decisions
Total Quality Leadership
A quality leader sets a clear vision for the organization’s future and inspires others to works towards it.
Visionary
A quality leader listens actively, speaks clearly, and ensures open communication within the organization.
Effective Communication
A quality leader acts with honesty and integrity, setting a strong ethical example for others.
Integrity
Good leaders are flexible and able to adapt to changing business environments.
Adaptability
Quality leaders are aware of their own emotions and those of others, enabling them to manage interpersonal relationship effectively.
Emotional Intelligence
Effective leaders make timely and well-informed decisions, as seen in Jeff Bezos’ leadership at Amazon, where bold decisions have driven the company’s rapid expansion and innovation.
Decisiveness
Quality leaders empower their teams to take ownership and make decisions, fostering a culture of trust and accountability.
Empowerment
A quality leader demonstrates resilience in the face of adversity, as exemplified by Sheryl Sandberg, Facebook’s COO, who has shown resilience in leading the company through various challenges and crises.
Resilience
Leaders openly share information and involve others in decision-making processes,
Transparency
A quality leader thinks strategically by always anticipating future opportunities and challenges.
Strategic thinking
