LESSON 1 MIDTERMS Flashcards
More commonly known as the BUS, has played a major role in the
surface travel industry throughout the world.
Motor coach
Motor coach first appeared in the year?
1890s
Introduced as the 102D3 and the 102DL3 in 1992 and 1994 respectively
Model D4505
Introduced in 1998 as the 102EL3 and then became known as E400 in 2001
Model E4500
Introduced in 2001 and has the height of 3.58m and the length of 13.89m
Model J4500
may be intercity drivers (city to city), local transit operators (public
transportation within cities, or special-service drivers (charters, tours, and
sightseeing)
Bus Operators
assign drivers to buses and coordinate the movement of buses in and
out of the bus terminal
Dispatchers
The car rental industry is almost as old as
automobile itself
Car rental companies have two main types of operations
corporate and licensee.
Most of the larger firms, including Hertz, Avis, and National, have
mostly?
corporate operations
are usually part of a chain operation.
They often lease the cars from larger companies rather than purchase
and resell them.
.
Licensees
plans that allowed clients to travel as far as
they wanted for a flat fee w/in the allotted rental period
Unlimited mileage
clients are allowed a certain number of free miles
each day and are charged from 20 cents to 30 cents extra for
each additional mile driven
Mileage cap
a standard charge for the day, usually with an
added amount for miles driven.
Regular rate
a discount rate for weekends or holidays.
Special rate
a discount rate for employees of companies with
a high rental volume.
Corporate rate
Four basic classes of rental cars
*Subcompact
*Compact
*Standard
*Deluxe
a small car.
Examples: Ford Escort, Dodge
Shadow, Nissan Sentra
Subcompact
an average
size car.
Examples: Chevrolet
Cavalier, Ford Tempo,
Toyota Corolla.
Compact
a full-size car.
Examples: Ford Thunderbird,
Chrysler Le Baron, Subaru
Legacy.
Standard
a large luxury
car that usually comes
equipped with many areas.
Examples: Lincoln Town
Car, Cadillac Sedan de
Ville, Buick Century
Deluxe
many companies allow clients to drop off their cars at any
location owned by the same company. However, there is usually an
additional drop-off charge for this service
Drop-off
prices are much higher than those charged at most gas
stations, so clients usually save money by filling the tank before
returning the car.
Gas
clients are liable for a special initial amount of damage
to the car.
Insurance
provides coverage in case of bodily injury to
the client.
personal accident
insurance
a fee is charged if clients lose the keys.
Lost keys
run the rental office and supervise the rental
representative
Station managers
sell the services of their company to airlines,
travel agents and, and business accounts
Sales representatives
transfer customers between the airport and the
rental lot.
Shuttle drivers
Very small cars that have few
amenities, comforts, or options.
Subcompact or Economy
Small cars that are a little larger than subcompacts
are a bit more comfortable and comes with more options.
Compact
Fairly small, these autos offer a good
selection of options and can accommodate 3 or 4 people with
comfort.
Midsize or Intermediate
Often called “Family Cars” these can
accommodate more than 4 people comfortably and has many of
trunk space and amenities.
Full-size or Standard
These cars ranks higher than full-size but aren’t as
expensive as our next category.
Premium
These are among the largest and upscale
cars you can rent.
Luxury or Deluxe
This is a catch all class which most car rental
companies further subdivide into separate categories such as:
SUVs, Convertibles, Vans, Minivans, Jeeps, Trucks, ETC
Specialty
Car rentals began back in what year?
1916
They are the reason for the origin of car rental industry
Saunders brothers
The idea of operating car rental desks at airport locations was pioneered by?
Warren E. Avis
