lesson 1 (joseph M. Muran) Flashcards
is centered around several key principles and concepts that emphasize customer needs, leadership commitment, and continuous improvement.
Joseph M. Juran’s philosophy in Total Quality Management (TQM)
TQM means?
Total Quality Management
places a strong emphasis on understanding and meeting customer needs
Customer Focus
stressed the importance of top management’s commitment to quality.
Leadership Commitment
This is a comprehensive approach to quality management that includes three fundamental stages
Juran Trilogy
This involves defining quality goals and objectives, and planning the processes and systems needed to achieve them.
Quality Planning
This stage focuses on monitoring and controlling processes to ensure that they meet the planned quality standards.
Quality Control
This involves continuous improvement of processes and systems to enhance quality and efficiency
Quality Improvement
to quality management, which suggests that a small number of causes are responsible the majority of problems.
Pareto Principle or 80/20 principle
This principle helps in prioritizing efforts to address the most significant issues first.
Pareto Principle
Is centered around several key principles and concepts that emphasize the importance of quality as conformance to requirements, prevention over detection, and continuous improvement.
Phiip Crosby’s philosophy in Total Quality Management (TQM)
Defined quality as the degree to which a produc or service conforms to it’s specifications or requirements. (objective criteria)
Quality in Conformance to Requirements
By preventing defects and errors, organizations can avoid costs associated with rework, scrap, and customer dissatisfaction.
Quality is Free
Quality is not an additional cost but rather a cost saving measure
Quality is Free
The focys should be on preventing defects rather than detecting them after they occure
Quality is Achieved Through prevention, Not detection
Every number of an organiztaion has a role in ensuring quality
Quality is Everyone’s Responsibility
Program that aimed to eliminate defects entirely.
Emphasized the importance of setting high standards and striving for perfection in all aspects in all aspects of prodution
Zero Defects Program
Relationship between productivity, competitiveness and strategy
Higer productivity allows organizations to produce goods and services more efficiently
Productivity and competitiveness
A well-crafted strategy helps ogranizations identify and leverage their strengths, take advantage of opporntunities, and address competitive threats .
strategy and competitiveness
Strategic planning involves assessing business conditions, internal environmentsm and detemning competitive prioties and capabilities.
Strategy and Productivity
