Lesson 1 Flashcards
isthe process of managing a business’s practices, processes, and structure to maximize efficiency and profit. It includes
Operations management
Fields of Operations management:
- Designing and planning
- Executing and controlling
- Managing the supply chain
- Analyzing Data
- Developing Strategies
- Balancing Cost and Revenue
- Delivery Administration
- Product Development
- Forecasting
is a fundamental concept in modern management and economics, referring to the degree to which a product or service meets the needs and expectations of its users.
Quality
14 Points of Management are a set of principles are came from who?
W Edwards Deming
are a set of principles designed to transform organizations by improving product and service quality, leading to long-term success and competitiveness
Edwards W. Deming’s 14 Points of Management
Establish a clear, long-term commitment to improving product and service quality, aiming to become competitive, stay in business, and provide jobs.
Create Constancy of Purpose
This involves understanding that quality is not just the responsibility of the production department but of the entire organization.
Adopt the New Philosophy
Eliminate the need for mass inspection by building quality into the product from the start.
Cease Dependence on Inspection
This means designing and manufacturing products that are inherently reliable.
Cease Dependence on Inspection
, consider the total cost of ownership, including quality and service.
End the Practice of Awarding Business on Price Tag Alone
Continuously improve all processes to increase quality and productivity. This involves a never-ending effort to eliminate waste and improve efficiency.
Improve Continuously and Forever
Provide ongoing training for employees to ensure they have the skills and knowledge needed to perform their jobs effectively.
Institute Training on the Job
should create a climate in which everyone is constantly striving for improvement. This includes removing barriers to pride in workmanship and encouraging employees to take ownership of their work.
.Institute Leadership
Create a work environment where employees are not afraid to make mistakes or to speak up about problems. This fosters open communication and continuous improvement.
Drive Out Fear
Eliminate barriers between departments and encourage teamwork. This helps to ensure that everyone is working towards the same goals.
Break Down Barriers Between Departments
Avoid using slogans, exhortations, and targets that are not based on facts.
Eliminate Slogans, Exhortations, and Targets for the Workforce
Avoid setting numerical quotas and management by objectives. Instead, focus on improving processes and eliminating waste.
Eliminate Numerical Quotas and Management by Objectives
Remove barriers that prevent employees from taking pride in their work. This includes providing the necessary tools and resources and recognizing and rewarding good work.
Remove Barriers to Pride in Workmanship
Everyone in the organization should take on a leadership role in improving quality and productivity. This involves empowering employees to make decisions and take action.
Institute a Leadership Role for Everyone
Involve everyone in the organization in the effort to transform the business.
Put Everyone in the Organization to Work to Accomplish the Transformation
