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ENGL031 > Lesson 1 - Communication Process > Flashcards

Lesson 1 - Communication Process Flashcards

1
Q

It is a process of sharing and conveying messages or information from one person to another within and across channels, contexts, media, and cultures

A

Communication

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2
Q

said that It is a process of sharing and conveying messages or information from one person to another within and across channels, contexts, media, and cultures

A

McCornack, 2014

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3
Q

What is the nature of communication?

A

Communicationisaprocess.

Communication occurs between two or more people (the speaker and the receiver).

Communication can be expressed through written or spoken words, actions (nonverbal), or both spoken words and nonverbal actions at the same time

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4
Q

Elements of Communication

A
  1. Speaker
  2. Message
  3. Encoding
  4. Channel
  5. Decoding
  6. Receiver
  7. Feedback
  8. Context
  9. Barrier
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5
Q

is the source of information or message.

A

Speaker

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6
Q

is the information, ideas, or thoughts conveyed by the speaker in words or in actions

A

Message

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7
Q

is the process of converting the message into words, actions, or other forms that the speaker understands

A

Encoding

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8
Q

is the medium or the means, such as personal or non-personal, verbal or nonverbal, in which the encoded message is conveyed

A

Channel

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9
Q

is the process of interpreting the encoded message of the speaker by the receiver.

A

Decoding

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10
Q

is the recipient of the message, or someone who decodes the message

A

Receiver

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11
Q

is the reactions, responses, or information provided by the receiver

A

Feedback

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12
Q

is the environment where communication takes place

A

Context

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13
Q

is the factors that affect the flow of communication

A

Barrier

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14
Q

What does the communication process look like?

A

> Speaker->(Encoding)Message->(Barrier)Channel->Receiver->(Decoding)Feedback->Channel-

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15
Q

refers to the form of communication in which the message is transmitted verbally

A

Verbal Communication

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16
Q

communication is done by word of mouth and a piece of writing

A

Verbal Communication

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17
Q

In verbal communication, remember the acronym KISS

A

Keep It Short and Simple

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18
Q

In ___, words are spoken

A

Oral Communication

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19
Q

includes a face-to-face interaction, a phone conversation, a group discussion, a meeting or interview, and a class recitation

A

Oral Communication

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20
Q

Advantages of Oral Communication

A
  • brings quick feedback
  • we can read expressions for afffirmation
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21
Q

Disadvantages of Oral Communication

A
  • less time to think about what one is delivering, so it may lead to faults
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22
Q

In ___, written signs or symbols are used to communicate

A

Written Communication

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23
Q

In ___, message can be transmitted via email, letter, report, meme, etc

A

Written Communication

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24
Q

The most common form of communication being used in businesses

A

Written Communication

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25
Q

Advantages of Written Communication

A
  • messages can be edited and revised
  • provides record and backup
  • enables receiver to fully understand the message and send appropriate feedback
26
Q

Disadvantages of Written Communication

A
  • doesn’t bring instant feedback
  • takes more time in composing
  • some people struggle with their writing ability
27
Q

sending or receiving of wordless messages such as gesture, body language, posture, tone of voice or facial expressions

A

Nonverbal Communication

28
Q

is all about the body language of the speaker

A

Nonverbal Communication

29
Q

3 elements of Nonverbal Communication

A
  • appearance
  • body language
  • sounds
30
Q

elements of appearance

A
  • speaker - clothing, hairstyle, neatness
  • surrounding - room size, lighting, decorations
31
Q

elements of body language

A

facial expressions, gestures, postures

32
Q

elements of sounds

A

voice tone, volume, speech rate

33
Q

Communication Barriers

A

Physical
Psychological
Semantic
Personal
Organizational
Social
Cultural
Ethical

34
Q

any sound that prevents a person from being heard

A

Noise

35
Q
  • receiver has no time to listen
  • too much distance between the sender and receiver
A

Time and Distance

36
Q

bad networks, interruptions in telephone

A

Defects in the medium of communication

37
Q

plays an important role on how we perceive a message

  • the same message can be interpreted in a different way when we are angry or when we are in a calm and composed mood
A

Emotions

38
Q

when there is distrust due to fear, suspicion, dishonesty between sender and receiver or communication, the sender will lack confidence in conveying the message

A

Lack of Self Confidence

39
Q

we all perceive only part of the message which is of our interest based on our past experiences and background

A

Selective Perception

40
Q

authorities/managers sometimes assume that a message has already been spread and hence will not pass the message formally

A

Laziness

41
Q

two persons cannot communicate properly unless they have a common language

A

Lack of Common Language

42
Q

variance of ___ or ___ is common even among those who speak the same language

A

expression

colloquialism

43
Q

if a person fumbles or cannot use the the right word at the right time, their messages cannot be received correctly

A

Poor Vocabulary

44
Q

essential in framing correct sentences without distorting the message

A

Poor Grammar and Punctuations

45
Q

avoid technical words and metaphors as far as possible

A

Use of Jargons

46
Q

is a huge barrier to communication and includes many factors such as conflict, violent and abusive situations, ability to read and write in a particular language or style

A

Social Barriers

47
Q

in any conversation, it will be almost impossible to converse with the other person if one part of the conversation is violent or abusive

A

Social Barriers

48
Q

this violent or abusive nature may be because they have a troubled past, and as a result they will have low self esteem which could have caused them to be abusive and violent

A

Social Barriers

49
Q

when the person who delivers the message is not comfortable with the message, they cannot deliver it properly

A

Personal Attitude

50
Q

if there is no good relationship between managers and subordinates, subordinates will not communicate effectively

A

Lack of Self Confidence in Subordinates

51
Q

if too many messages are going on in the mind, one cannot communicate information to others properly

A

Message Overload

52
Q

can choose from oral, written, or visual communication

A

Wrong Choice of Medium

53
Q

messages will not be reported properly if subordinates are scared of the managers

A

Status Relationships

54
Q

if the hierarchy is too long, any communication (upward or downward) will take a long time to reach persons

A

Lengthy Process

55
Q

___ provides people with ways of thinking - ways pf seeing, hearing and interpreting the world

Thus, the same words can mean different things to people from different cultures, even when they talk the “same language”

A

Culture

56
Q

Many factors make up what we refer to as “culture”, but mainly the cultural difference is about ___ and ___ from our personal ___ and ___

A

attitudes

beliefs

environment

experience

57
Q

two people could get the same message but interpret it in two entirely different ways because their ___ and ___ differ

A

culture

language

58
Q

failing to speak up about issues that are known to be wrong

A

Moral Silence

59
Q

failing to hear or attend to moral concerns raised by others

A

Moral Deafness

60
Q

failing to recognize the moral implications of actions

A

Moral Blindness

ENGL031 (3 decks)

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