Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MAP > Lesson 1 > Flashcards

Lesson 1 Flashcards

1
Q

derived from the Latin word “hospitare” meaning to receive as a
guest, and “hospes” meaning guest, visitor or one who provides lodging

A

HOSPITALITY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Receive as a guest

A

Hospitare

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

meaning guest, visitor or one who provides lodging

A

Hospes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

The word tourism is derived from the word ____ which means study or search
or tour.

A

‘Torah’

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the Deadly Sin of Service?

A
  1. Apathy
  2. The Brush-off
  3. Coldness
  4. Condenscention
    5.Robotism
    6.Rule Book
    7.Runaround
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the 4 Product Variables?

A

Inangibility
Inseparibility
Variability
Perishability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Can’t be seen, tasted, felt, heard, or smelled before purchase

A

Intangibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Can’t be separated from service providers.

A

Inseparability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Quality depends on who provides them and when, where, and how.

A

Variability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Can’t be stored for Later sale or use.

A

Perishability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Customers’ questions and issues are important to them, and they expect
that those questions and issues will be important to the people they do business
with.

A

Apathy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

This often comes in the form of phone trees, where customers
can’t dial through to a person.

A

The Brush-off

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

This is apathy and the brush-off combined and at their worst.

A

Coldness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

When employees use jargon, acronyms or language that doesn’t
sound like what customers use, they’re condescending.

A

Condescending

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

This is often displayed in a customer service pro who starts interactions
by asking for account numbers, phone numbers or other generic information, rather
than trying to make conversation.

A

Robotism

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

When employees just follow the rules, rather than common sense or
their hearts, they come across as cold and uncaring.

A

Rule Book

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Employees might give customers the runaround when they
continually suggest customers look at a website, fill out paperwork or make another
call.

A

Runaround

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What are the Reasons Behind Inconsistency in Service?

A

• Education System
• Little priority on training in service
• Over-reliance on technology
• Lack of motivation
• Pandemic/Health Crisis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

is a person who travels to a country other than in which
he/she has his/her usual residence for not more than one year, and whose main
purpose of visit is other than the exercise of an activity remunerated from within the
country visited based.

A

International Visitor

20
Q

Is any person who, regardless of nationality, is a resident of a
country and who travels to a place in the same country for not more than one year
and whose main purpose of visit is other than practicing an occupation remunerated from within the place visited.

A

Domestic Visitor

21
Q

when there exist some location-dwelling, place of production or other premises-within
the economic territory on, or from, which it engages, and intends to continue to
engage, in economic activities and transactions on a significant scale either indefinitely or over a finite but long period of time.

A

Center of Economic Interest

22
Q

A number of people traveling together following an itinerary organized by a private entity such as tour operator or travel agency or by a
government institution.

A

Group tour

23
Q

A tour conducted for tourism purposes by a tour guide.

A

Guided Tour

24
Q

Tourism of non-resident visitors within the economic territory
of the country of reference.

A

Inbound Tourist

25
Q

Tourism of resident visitors outside the economic territory of
the country of reference.

A

Outbound Tourist

26
Q

Refers to a set of products and services offered to the visitors that
is composed of varieties of tourism characteristic products (such as transport,
accommodation, food services, recreation, etc.).

A

Package Tour

27
Q

An institutional unit is resident in a country when it has a center of
economic interest in the economic territory of that country.

A

Resident

28
Q

Visitor who does not spend the night in a collective or private
accommodation in the place visited.

A

Same-day Visitor

29
Q

Refers to any arranged journey intended for purposes of tourism to one or
more places and back to the point of origin. The arranged journey may not
necessarily be pre-paid.

A

Tour

30
Q

Pertains to an individual who guides visitors for a fee, commission,
or any form of lawful remuneration or personnel from a government or private entity
who performs the above function without fee or remuneration

A

Tour guide

31
Q

Refers to entities engaged in the business of extending/selling
travel services (e.g., arrangements and bookings for transportation and/or
accommodation; handling and/or conduct of inbound tours) to individuals or groups
for a fee, commission, or any form of compensation.

A

Tour Operator

32
Q

Refers to entities engaged in the business of extending/selling
travel services (e.g., arrangements and bookings for transportation and/or
accommodation; handling and/or conduct of inbound tours) to individuals or groups
for a fee, commission, or any form of compensation.

A

Tour Operator

33
Q

Visitor who stays one or more nights in the place visited

A

Tourist

34
Q

Refers to entities qualified to sell tours, cruises, transportation,
hotel accommodations, meals, transfers, sightseeing and all other elements of
travel to visitors in a certain geographic area at a certain moment in time and within
certain conditions

A

Travel Agency

35
Q

Corresponds to the geographical boundaries within which an
individual displaces himself/herself within his/her regular routine of life; consist of
the direct vicinity of his/her home and place of work or study and other places
frequently visited.

A

Usual Environment

36
Q

Any person traveling to a place other than that of his/her usual
environment for less than 12 months and whose main purpose of trip is other than
the exercise of an activity remunerated from within the place visited.

A

Visitor

37
Q

What are the CHARACTERISTICS OF TOURISM INDUSTRY

A

Perishability
Inconsistency
Investment and immobility
Inseparability
Intangibility
Inflexibility
Imitability

38
Q

Tourism can help correct the balance
of payments deficit of many countries by earning the much-needed foreign
currency in international trade.

A

Contribution to the balance of payment

39
Q

International tourism is the best means to spread
wealth among countries thus, bridging the economic gap between the rich and
poor nations.

A

Desperation of development

40
Q

Expenditures by tourists can
have beneficial effects on all economic sectors and lead to the development of
different industries and other economic activities.

A

Effects on general economic development

41
Q

Tourism is a source of employment

A

Employment opportunities

42
Q

Social exchange takes place when tourists come in contact with
the inhabitants of the places they visit

A

Social benefits

43
Q

Tourism emphasizes a sharing and appreciation of cultures
rather than the lack of trust brought about by isolation.

A

Cultural enrichment

44
Q

Tourism enhances one’s education. International conferences, seminars, study trips help each year enable people of all nations to
exchange ideas, propose solutions to problems and share their concerns.

A

Educational significance

45
Q

Tourism, properly designed and developed can help
bridge the psychological and cultural distances that separate people of different
races, colors, religions and stages of social and economic development.

A

A Vital force of peace

46
Q

What are The four basic components of Tourism ?

A

Attractions
Lodging
Trasportaion
Food and Beverages

47
Q

What are the 5 elements of Tourism

A

Fine weather
Historical and cultural factors
Accessibility
Amenities
Facilities

MAP (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions