legislation Flashcards
trading
buying and selling goods and services
goods
tangible
can be seen touched
services
intangible
feelings
primary legislation
law passed by parliament
rule whole population
secondary legislation
specifically impact organisation staff and customers directly
consumer protection
safeguard buyers of goods against deception and defective products
consumer rights act 2015
competition law
promote healthy competition
competition act 1998
cartel offence
agreement between competitors to fix prices levels,rig bids,increase cost to customers
competition and markets authority
power to prosecute anti competitive
consequences of not following competition law
fine
employment laws
ensure that organisations treat people equally
consequence of not complying to employment laws
tibunsl/court
fines
damaged reputation
loss of sales
what do trading standards office do
•protect consumers from rogue traders/scams.
what can tso do?
Investigate complaints from consumers.
Prosecute the business owners to fine or stop them from trading.
Investigate illegal business activities
The Citizens Advice Consumer Services
Collects complaints on behalf of the TSO
how can citizen active consumer services help victims
help make complaint
take trader to court
instigate dispute resolution process
environmental trading law
No decision on trading location can be taken without considering the impact of doing business on the environment
aims of environmental trading law
increase recycling.
•improve air quality.
•improve water quality.
•tackle waste disposal.
•halt the decline of species.
•improve the natural environment
