Lectures 17 & 18

Question 1

What is the purpose of usability testing

Answer 1

• To evaluate a product by testing it on people that’ll use it
• TESTING HOW USABLE THE PROTOTYPE IS

Question 2

Why is usability testing important?

Answer 2

• Design Errors & Issues found early
• Reduces amount of rework
• Observing users helps ensure the product
  – Solves the user’s problem
  – Efficient to use
  – Easy to learn

Question 3

What are the different types of question during user research & usability testing

Answer 3

1. Question at the start of test
2. Questions when user is performing the task
3. Questions when the user is stuck
4. Questions at end of test

Question 4

What are the 3 types of questions?

Answer 4

1. Open questions (allows wide range of answers)
2. Leading Questions (narrows answers)
3. Closed/Direct Questions (Answer limited to a choice)

Question 5

More about questions

Answer 5

• When observing don’t lead the user & don’t provide advice
• Tell user to think out loud

Question 6

What is a heuristic evaluation?

Answer 6

• A usability inspection of an app or website that identifies usability problems in the design
• Performed by usability experts

Question 7

What is Usability Testing?

Answer 7

• Evaluating a product by testing it on people who will use it
• USERS