Lecture 2 - What Can I Do for You Flashcards
User-centered design
Definition of User Centered Research
A set of methods to gain powerful insights into the ‘actutal’ practices, habits, needs and values of the users you are designing technology for, rather than purely having to rely on your own perceptions, assumptions and preconceptions.
Why do User Centered Research
- To reduce risk for poorly designed or misused technology
- To provide insight into the complex relationship between people and technology
- It’s a persuasive tool for communicating user wants and needs to the whole team
User Centered Research Methods
- Interview
- Focus groups
- Partecipant observation
- Creative elicitation
- Co-design
- User trials
- In the wild evaluation
Problem Statement
People: who are the stakeholders and what do they want and need?
Activities: what are the stakeholders doing?
Context: what is the environment in which the people and activities are situated?
Problem Scenario
- Informative narrative description
- Covers a problem
Stakholders
- Role (direct vs indirect)
- Characteristics (relevant for problem and solution)
- Needs and values
Persona
- Realistic description of the user
- Useful when there are different types of users
- Contains user behaviors, attitudes, activities, needs, values, and/or desires
- Many ways to visualize persona
Design Scenario
- Informal narrative description
- Covers a solution for the problem in the problem scenario
Application Context
- Social environment
- Physical environment
- Organizational environment
- Technical environment
Use Case
- Descriptive title
- Objective (SMART)
- Actors
- Precondition
- Postcondition
- Happy flow
- Alternative flow
Requirements and Claims
Requirements:
- Singular functional need that the robot aims to satisfy
- SMART as possible
- Linked to step in use case happy/alternative flow
Claims:
- Positive (upside) and negative (downside) hypotheses about requirement
