Lecture 2: Process Identification

Question 1

Anatomy of a Business Process Model

Answer 1

-You simplify a real world system by turning it into an object system
-in order to present/illustrate it you turn it into a model system
-model system is turned into a subject through analysis
-subject leads to actionable effect on real world system
=> circle

Question 2

Categories of Business Processes

Answer 2

Core processes: Essential value creation of the organization –what is offered to end customers or users?

Support processes: Enabling core processes – what is needed inorder to create value?

Management Processes: direction, rules, and planning – howshould our processes function?

Question 3

3 Types of Relationships between Processes

Answer 3

Sequence: Describes a logical sequence between twoprocesses

Decomposition: One process describes in greater detail somepart of another process

Specialization: One process is an adapted instance of anoverarching category of business processes

Question 4

Process Architecture with 3 Levels

Answer 4

Process Landscape <=> Abstract Process Models <=> Detailed Process Models (e.g. BPMN)

Question 5

Process Selection Criteria

Answer 5

Strategic Importance: Which process has the greatestimpact on the strategic goals of the organization? I.e. procurement for costefficiency strategy and R&D and marketing related processes fordifferentiation

Health: Which processes are in the deepest trouble?Determine which processes could relatively benefit the most from BPM initiatives

Feasibility: How susceptible is the process to BPMinitiatives (either incidental or continuous)? Culture and organizationalpolitics might present barriers to achieving benefits through BPM

Question 6

Process Performance Measures

Answer 6

· Time

· Cost/productivity

· Quality

· Flexibility

Question 7

UML XOR + AND

Answer 7

• Division =AND
• Afterdivision, synchronization (can beimplicit)
• Branching =XOR
• Afterbranching, merging (needs to beexplicit)

Explicit vs implicit