Lecture 2 - Getting started with CI

Question 1

There are 4 project types. Nike (Just do it), Kaizen, Implementation and management/leadership projects.

a) Which of these is short-term and cross-function?
b) Which of these is long-term and cross business?

Answer 1

a) Kaizen

b) Implementation

Question 2

Are Six Sigma Projects beneficial to the business “bottom line”?

Answer 2

Yes, and they add strategic value.

Question 3

Name 3 of the main focuses of a six sigma project.

Answer 3

• Improve Employee or Customer Satisfaction
• Reduce Operational Costs
• Improve Process Capability
• Improve Output Capacity
• Reduce Cycle Time
• Increase Revenue Potential

Question 4

Project Prioritisation: The business should focus on tasks which have have high effort and low strategic impact. True of false?

Answer 4

False, a business should focus on low effort high strategic impact tasks. The business should make a project selection matrix to assist with making this decision.

Question 5

What are the key tools in the define stage? (There are 6)

Answer 5

• Affinity & Interrelationship diagrams
• Project Charter
• Stakeholder Analysis
• SIPOC
• Kano
• CTQs

Question 6

What is an affinity diagram? Hint: Train example in lecture 2.

Answer 6

the grouping of data based on natural relationships. I.e the customers being dissatisfied with the railways may be due to trains being cancelled, trains running late. These may be a result of unreliable trains or infrastructure creating one group.

Question 7

What is “cause and effect”?

Answer 7

This is where the relationship between 2 factors (or groups on an affinity diagram) are analyses to see which one is the cause and which one is the effect.

Question 8

What is the benefit of a “cause and effect” analysis?

Answer 8

It helps find the root cause rather than the effect. SO that the root cause can be fixed.

Question 9

What is a project charter?

Answer 9

The starting point for any continuous improvement project which include a clear description of the project and its objectives.

Question 10

What should a problem statement contain?

Answer 10

Short statement of the current problem, including metrics and the period which it has been occurring for.

Question 11

What does VoC stand for.

Answer 11

Voice of the customer.

Question 12

What does CTQ stand for?

Answer 12

Critical to quality.

Question 13

What does the Kano Model look like?/ Describe the Kano model?

Answer 13

See slide 28/33 Week 2 (define 1) I couldn’t get the image to upload here.

Question 14

A stakeholder analysis aim to get an understanding of the opinions of all of those who have invested in the company. True/False?

Answer 14

False. A stakeholder analysis aim to get an understanding of the opinions of all of those who have an interest in the company. Employees, Customer, Local Comunity etc. Note the difference between stakeholder and shareholder.

Question 15

What tool could be used to collate information on stakeholder views.

Answer 15

Stakeholder matrix.

Question 16

State 2 factors which may motivate a stakeholder in a project.

Answer 16

1. Money
2. Working conditions i.e. stress, safety, water and fruit availble? etc etc
3. Career progression and personal development.

Question 17

Stakeholder Analyses help the team understand… (There are 4)

Answer 17

• Who the project Stakeholders are
• How they feel about the initiative
• Level of involvement required
• How the project affects them

Question 18

What are the key outputs from a Stakeholder analysis?

Answer 18

• Stakeholder matrices
• Force field analyses
• Influencing strategies

Question 19

We need to translate the VoC into something we can measure, this is called _____.

Answer 19

Critical to Quality (CTQ)

Question 20

CTQs must be ____ and _____.

Answer 20

CTQs must be specific and measurable.

Question 21

Affinity diagrams can be used to… (There are 4)

Answer 21

• Generate, collate and arrange information
• Capture all participant views
• Generate a consensus
• Create project ownership