Lecture 2: E-business relationships

Question 1

Definition of “Value chain”

Answer 1

Is a model that describes a series of value-adding activities. It connects the supply side of a company with the demand side.

Question 2

Activities of “Value chain analysis”

Answer 2

• Defining the strategic business unit
• Identifying critical activities
• Defining products
• Determining the value of an activity

Question 3

Definition of “Supply chain”

Answer 3

A Value chain includes Supply chain. (CRM used)
- Procurement & acquisition
- Processing
- Physical distribution

Question 4

Definition of “Business process”

Answer 4

Consists of one or more related activities that together responds to a business requirement for action.

Question 5

Definition of “Process”

Answer 5

Is an ordering of activities with a beginning and an end; it has inputs.

Question 6

Definition of “Workflow”

Answer 6

Information and physical objects are passed from one processing step to the other.

Question 7

Definition of “Process-oriented workflows”

Answer 7

Used to automate processes whose structure is well defined and stable over time.