lecture 2

Question 1

Business Processes

Answer 1

These are sets of activities or steps with a beginning and end, involving workflows of material, information, and knowledge. They can be tied to a functional area or be cross-functional

Question 2

How IT Enhances Business Processes

Answer 2

Increasing efficiency by automating steps and enabling entirely new processes

Question 3

Levels of Management

Answer 3

Senior management, middle management, and operational management, each served by different types of information systems

Question 4

Types of Information Systems:

Answer 4

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Transaction Processing Systems (TPS): Support operational level employees by recording daily routine transactions.
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Management Information Systems (MIS): Serve middle management by providing reports on current performance.
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Decision Support Systems (DSS): Support middle management with non-routine decision making.
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Executive Support Systems (ESS): Support senior management by addressing non-routine decisions with long-term impact.

Question 5

Enterprise Applications

Answer 5

Systems that link the enterprise, span functional areas, execute business processes across the firm, and include all levels of management

Question 6

Types of Enterprise Applications

Answer 6

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Enterprise systems.
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Supply chain management systems.
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Customer relationship management systems.
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Knowledge management systems

Question 7

Other Systems That Span the Enterprise

Answer 7

Intranets: Internal company websites for employees.
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Extranets: Company websites accessible to vendors and suppliers.
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Collaboration tools: Groupware, messaging, social media, wikis.

Question 8

E-business, E-commerce, and E-government

Answer 8

E-business involves using digital technology to drive major business processes.
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E-commerce is buying and selling goods/services online.
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E-government is using internet technology to deliver information and services to citizens