Lecture 2 Flashcards
What are Business Processes?
Collection of workflows for goods and services.
What are Functional Business Processes?
Processes specific to business functions like sales.
What does Manufacturing and Production include?
Includes assembling, quality checks, and material bills.
What is the focus of Sales and Marketing?
Identifies customers and promotes product awareness.
What does Finance and Accounting involve?
Involves managing cash, paying creditors, and reporting.
What is the focus of Human Resources?
Focuses on hiring, evaluating, and benefits enrollment.
What is a Transaction Processing System (TPS)?
A computerized system that performs and records daily transactions necessary to conduct business.
What does a Management Information System (MIS) provide?
Provides performance reports for middle management.
What is a Decision Support System (DSS)?
A system that focuses on unique and rapidly changing problems.
What is the purpose of an Executive Support System (ESS)?
Helps senior management make nonroutine decisions requiring judgement, evaluation, and insight.
What is a Digital Dashboard?
Displays key performance indicators on a single screen.
What characterizes the Operational Level?
Involves day-to-day structured decision-making.
What characterizes the Managerial Level?
Covers semi-structured decisions over weeks to months.
What characterizes the Executive Level?
Makes long-term, unstructured strategic decisions.
What are Ad hoc Reports?
Custom reports generated for specific needs.
What are Exception Reports?
Highlight deviations from expected performance.
What is Linear Programming?
Mathematical method for optimizing resource allocation.
What is Dynamic Programming?
Breaks problems into simpler subproblems for solutions.
What are Predefined Goals?
Specific objectives set for decision-making processes.
What are External Data Sources?
Information from outside the organization for analysis.
What are Visualization Tools?
Graphs and images used for presenting data.
What is a Web Interface Portal?
Integrated platform for accessing business content.
What are Key Performance Indicators (KPIs)?
Metrics used to evaluate business success.
What are Cross-Functional Workflows?
Processes that span multiple functional areas.
What are Enterprise Applications?
Systems that span functional areas and include all levels of management.
What are Enterprise Systems?
Used to integrate business processes into a single software system.
What is a Data Repository?
Centralized storage for fragmented business information.
What is Supply Chain Management?
Manages relationships with suppliers and logistics.
What do SCM Systems do?
Automate information flow across organizational boundaries.
What is a Warehouse Management System?
System managing inventory and warehouse operations.
What is a Transportation Management System?
System optimizing transportation and logistics operations.
What is Customer Relationship Management?
Deals with customers in sales, marketing, and services.
What do CRM Systems do?
Integrate customer-related processes and consolidate information.
What are Knowledge Management Systems?
Enable organizations to better manage processes for capturing and applying knowledge.
What is Tacit Knowledge?
Exists within a person’s mind and is private and unique.
What is Explicit Knowledge?
Knowledge that has been articulated, codified, and made public.
What is Knowledge Transfer?
Moving knowledge between tacit and explicit states.
What is an Intranet?
Internal network accessible only by employees.
What is an Extranet?
External network for authorized vendors and suppliers.
What is E-business?
Using digital technology for major business processes.
What is E-commerce?
Buying and selling goods over the internet.
What is E-government?
Application of internet technologies to enable government relationships.
What is Collaboration?
Working with others to achieve shared goals.
What are Interorganizational Systems?
Systems facilitating information flow between organizations.
What are Management Decisions?
Choices made by managers based on data analysis.
What is Production Efficiency?
Optimizing production processes to reduce waste.
What is Social Business?
Using social platforms for employee engagement.
What are Cloud Collaboration Services?
Online tools for teamwork, like Google Drive.
What is the Information Systems Department?
The formal organizational unit responsible for IT services.
Who are Programmers?
Specialists who write software instructions.
What do Systems Analysts do?
Translate business needs into IT requirements.
What do Information System Managers oversee?
Teams of IT specialists.
What is the role of a Chief Information Officer (CIO)?
Senior manager overseeing IT use in firms.
What is the role of a Chief Security Officer (CSO)?
In charge of information systems security for the firm.
What is the role of a Chief Privacy Officer (CPO)?
Ensures compliance with data privacy laws.
What does a Chief Knowledge Officer (CKO) manage?
The firm’s knowledge management program.
What is the role of a Chief Data Officer (CDO)?
Responsible for governance and utilization of information.
Who are End Users?
Representatives of departments outside of the information systems group.
What is IT Governance?
Strategy and policies for IT use in organizations.
What are Collaboration Tools?
Platforms for teamwork, like Skype and Adobe Connect.
What is a Business Mission?
Specific goals assigned to teams in organizations.
What are Formal Teams?
Groups with defined roles and responsibilities.
What are Informal Teams?
Casual groups working towards common objectives.
What is Decision Making?
Process of making choices based on information.
What do Telecommunications Managers oversee?
Communication systems within the organization.
What do Database Specialists manage?
Data storage systems.
What do Project Managers do?
Leaders coordinating specific projects within teams.
