Lecture 2 Flashcards

1
Q

What is market segmentation?

A

It is when we separate the market into smaller groups, allowing companies to focus on a specific consumer base

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2
Q

What is the purpose of market segmentation?

A

The purpose of market segmentation is to enable firms to tailor the marketing mix to meet the needs of those segments

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3
Q

What is a niche market?

A

A niche market is a smaller market close to the main core target market

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4
Q

What sets a niche market apart from the core?

A

They have a set of distinctive traits that set them apart from the core such as different needs, desired benefits, etc

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5
Q

Could a niche market become a target market?

A

Yes it can (ex. electric cars)

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6
Q

What are the four terms of segmentation?

A

Geographic segmentation
Demographic segmentation
Psychographic segmentation
Behavioural segmentation

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7
Q

What is geographic segmentation?

A

It is when the market is divided into different geographical units

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8
Q

What is demographic segmentation?

A

It is when the market is divided based on factors such as age, gender, and family size

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9
Q

What is psychographic segmentation?

A

It is when the market is divided based on social class, lifestyle or personality characteristics

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10
Q

What is behavioural segmentation?

A

It is when the market is divided based on consumer behaviours

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11
Q

Why is age important?

A

It is important because consumer needs change over time with age, leading to different consumer needs and wants

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12
Q

Why is income important?

A

It is important to consider income when coming up with a marketing strategy as there are consumers who care about the price of a product and those who do not

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13
Q

Why is education important?

A

Different buyers will consume information differently leading to the necessity of identifying how to most effectively convey a message to a certain group

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14
Q

Why is social class important?

A

We need to consider what values a firm is wishing to appeal to

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15
Q

Why is lifestyle important?

A

We need to consider how a product may fit into the life of the consumer

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16
Q

What is user status?

A

Is the consumer a returning user? A new customer?

17
Q

Why are occasions important?

A

Its important to consider when you would like a consumer to purchase a product

18
Q

Why are benefits sough important?

A

Its important to take into account the benefits consumers my be searching for, allowing the firm to set them apart from the competition

19
Q

What are the factors that companies must take into account when deciding which market segment they wish to target?

A

Segment size and growth
Segment structural attractiveness
Company objectives and resources

20
Q

What is differentiated marketing?

A

Involves marketing in a number of segments, developing separate marketing strategies for each. By zoning in on a market can lead to increased sales

21
Q

What is undifferentiated marketing?

A

Involves ignoring segment differences and offering just one product/service to the market, aka the firm creates a product that appeals to the largest amount of consumers possible

22
Q

What is concentrated marketing?

A

It is a marketing-coverage strategy that involves the firm going after a large share of one or a few submarkets

23
Q

What are the factors that are involved in ensuring that the position chosen allows companies to gain competitive advantage?

A

This includes the brand reputation, awareness and product advantages that are shown in the advertising

24
Q

What are the 3 focuses of positioning strategies?

A
  • They can focus on specific product attributes
  • They can focus on the benefits they offer
  • They can focus on how the product is positioned directly against a competitor
25
How can positioning oneself directly against a competitor be disadvantageous?
It can lead to unintentional advertising for the enemy and a rejection of the claim that the company is better than its competition
26
How do consumers choose their services and products?
They choose based on how much value said product or service can give them
27
What is product differentiation?
Differentiation of physical products
28
What is services differentiation?
Differentiate the services that accompany the product such as speedy delivery, good customer service, etc.
29
What is personnel differentiation?
Competitive advantage can be achieved by way of hiring and training better people than their competitors do
30
How many differences should a company promote?
One. By choosing one attribute and promoting oneself as “number one” can lead buyers to remember the brand better, allowing for the increased possibility of attaining customer loyalty
31
Why should companies only promote one difference?
Because they should develop a unique selling proposition instead
32
What kind of positioning should companies avoid?
Confused positioning
33
What is the criteria given for how companies should differentiate themselves?
- Important: the difference delivers a highly valued benefit to target buyers. - Communicable: the difference is communicable and visible to buyers. - Affordable: buyers can afford to pay for the difference. - Profitable: the company can introduce the difference profitably.