Lecture 2 Flashcards
Decentralization
Can improve decision making by giving authority to the people who understand the situation
Responsibility center
Organizational unit directed by a single party (individual or committee) that is evaluated based on its own set of managerial reports
Each responsibility center has its own targets, budgets and evaluation
Four types of responsibility centers:
Cost: Accountable for costs only (e.g. production, IT, HR)
Revenue: Accountable for revenues only (e.g. sales)
Profit: Accountable for revenues and costs (E.g. a combined production and sales department
Investment: Accountable for investments, revenues and costs (e.g. a whole company division)
Responsibliity centers deal with questions such as
Profit and investment centers are better cost and revenue center: why
How would you evaluate a revenue center
How might someone game the system
-Decrease the sales price to increase sales
-Tons of unprofitable sales cost center gets blamed for high costs
Profit and investment centers are better than cost and revenue centers; why?
Managers can be held responsible for their own profit/loss and their return on investment
So if you want to improve performance reporting, change cost and revenue centers into investment centers by having them “sell” their goods to each other
feedback function
Use responsibility centers along with budgeting to create feedback for your organization
Differences relative to budget/norms are variances
Variances are useful information
-Early warning
_Evaluate performance and strategy
-Communicate goals and priorities
Make and encourage necessary adjustments
Bloomfields law of measure management:
Measure management arises when incentivized measures capture performance constructs with error, the people being evaluated know the details of how performance is measured and people have discretion to distort either operations or reporting
Performance measures:
Good performance measures have:
Goal congruence/alignment:
The measure encourages your employees to do what you want them to do
controllability
Employees are held accountable for things within their own control
Balanced scorecard
Kaplan and norton developed the balanced scorecard as a way to focus on overall strategy rather than just financial end results
Balanced scorecard strategy map
Learning and growth –>
Internal business –>
Customer –>
Financial
Doesn’t just work on and measure the end goal (financial success), work on the steps before that
Have performance measures for each goal
Leading measure
A variable whose change is associated with a later change in another (lagging) varaible. On time delivery leads to improvements in customer satisfaction
Lagging measure
A variable whose change is associated with a previous change in another (leading) variable. improvements in customer satisfaction lag behind on time delivery
Four methods of estimating costs industrial engineering (work-measurement method)
Break out the stopwatch and scale
Time consuming
Watching people may change their behavior
four methods for estimating costs conference method
Ask experts for the cost function
Fast but experts aren’t always right
four methods for estimating costs Account analysis method:
use accounting theory to classify costs