lecture 17 quality management systems Flashcards
1
Q
define quality
A
characteristic or standard measure of excellence
2
Q
define certification
A
procedure whereby 3rd party gives written assurance that a service conforms to specified requirements
3
Q
define accreditation
A
process whereby an authoritative body gives formal recognition that organization is competent to carry out task
4
Q
describe the fn of QMS and QS essentials
A
QMS- organization structure, procedures and precess needed to implement quality management
5
Q
how QS essentials apply to path of workflow
A
eg pre analytical is documents and records.
post analytical could be customer service
