Lecture 1 - C 1,2,19 Flashcards

Book Chapter 1,2,19

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1
Q

What are 3 characteristics of cognitive psychology?

A

Cognitive Psychology

  1. Uncovers laws of information processing and behavior through experiments
  2. answers fundamental questions
  3. no requirement for application
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2
Q

What are 3 characteristics of Human Factors?

A

Human Factors:

  1. apply knowledge by designing systems that work
  2. accomodate the limits of human performance
  3. directly applied problems
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3
Q

What is the combination of human factors and cognitive psychology called?

A

Engineering Psychology

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4
Q

Human factors is …?

A

Human factors is the study if interaction between humans and systems in order to improve

  1. performance
  2. safety
  3. health
  4. usability
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5
Q

what are 2 disciplines related to engineering psychology?

A
  1. ergonimics - more focused on physical aspects
  2. cognitive engineering - AI
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6
Q

name 8 goals of human factor engineering

A
  1. development of generic knowledge
  2. enhance efficiency (productivity)
  3. ensure saftey and reduce error
  4. assure tasks are within human capability
  5. increase user satisfaction
  6. gain market acceptance
  7. reduce costs (economic/legal/social)
  8. development of tools and equipment
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7
Q

what are 3 low cost applications of human factors?

A

Low cost:

  1. consultancy
  2. expert review
  3. tests
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8
Q

4 more expensive human factor applications

A

expensive:

  1. user centered design
  2. complete task analysis
  3. surveys
  4. experimental research
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9
Q

what are 6 benefits of human factors

A

benefits of human factors:

  1. prevention of accidents
  2. prevent compensation payments
  3. less support for customers
  4. less sick leave, higher job satisfaction
  5. higher productivity, more efficiency
  6. lower cost for training and instruction
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10
Q

what is the overriding methodological principle in human factors?

A

user centered design

> find a system that supports the users needs rather than making a system to which the user has to adapt

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11
Q

what are 3 general guideines when designing a system?

A
  1. early focus on the user and tasks
  2. empirical measurements focusing on quantitative performance data
  3. iterative design using prototypes
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12
Q

what is the purpose of front-end analysis?

A

front-end analysis

> understand the users, their needs, and the demands of the work situation

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13
Q

what are 3 common types of front-end analysis?

A
  1. user analysis

> define who will be the users

  1. environment analysis
  2. function and task analysis

> function: determine the functions of the system

> task: determine specific tasks the user has to complete

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14
Q

why is it important to also determine the goal of the system?

A

because it may also be reached using a different system

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15
Q

why is it often difficult to discriminate between a function analysis and a prelinimary task analysis?

A

a preliminary task list does not include a detailed description of what the person actually does

> general tasks often similar to functions

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16
Q

what are 4 domains within task analysis?

A

task analysis

  1. physical tasks

> use of tools and instruments

  1. cognitive tasks

> decision making, problem solving etc

  1. task sequence

> task order and sequence of tasks over time

  1. location and environment analysis

> physical world in which the tasks take place

17
Q

what are 5 ways to collect task analysis data?

A
  1. observations
  2. think aloud
  3. interviews
  4. surveys
  5. experiments
18
Q

what are 3 problems of experimental reserach?

A

experimental research

  1. subjects are not representative
  2. confounding variables
  3. power too low
19
Q

what are 5 problems of surveys/observations?

A

surveys/observations

  1. cannot assume causality
  2. “suitable” answers in surveys
  3. interpretation of questions
  4. preferred solution is not always optimal
  5. population may not be representative
20
Q

what is “usability analysis”?

A

usability is the degree to which the system is easy to use /”user friendly”

21
Q

name 5 variables to describe usability

A
  1. learnability - easy to learn
  2. efficiency - high productivity possible
  3. memorability - easy to remember
  4. errors - few errrors/ low impact errors
  5. satisfaction - pleasant to use