Lecture 1/2 Management and Leadership

Question 1

What is the Scientific Management Approach?

Answer 1

Defines relationship between incentive and performance - reward based on output rather than hours worked - commission/bonus instead of salary

Question 2

Human relations Management Approach

Answer 2

Make people’s jobs feel more important/make them feel valued, and they will work harder

Question 3

Process (Admin) Approach to Management

Answer 3

Five processes of action/decision making
- planning
- Organizing
- Staffing
- Controlling/evaluating

Question 4

What processes of the Process Approach affect each other?

Answer 4

All five directly affect each other with each decision

Question 5

What roles do an interpersonal manager have?

Answer 5

1. Figurehead - acting in symbolic and ceremonial ways
2. Leader - Influencing and coordinating the work of followers
3. Liaison - developing relationships with individuals and groups outside the organization

Question 6

What roles do an informational manager have?

Answer 6

1. Monitor - scannng environment for information that can affect the organization
2. Disseminator - transmitting information to stakeholders in the organization
3. Spokesperson - transmitting info to individuals or groups outside the organization

Question 7

What roles does a decisional manager have?

Answer 7

1. Entrepreneur - searching for opportunities to improve the organization
2. Disturbance Handler – responding to unexpected
   situations that may disrupt normal operations
3. Resource allocator – determining how to best allocate
   resources to achieve the goals of the organization
4. Negotiator – conferring with individuals or groups
   outside of the organization to obtain concessions or
   gain agreement on important issues.

Question 8

What are the three approaches to leadership theory?

Answer 8

Behavioural leadership, situational leadership, and trait leadership theories

Question 9

What is the difference between managing and leading?

Answer 9

Leader’s role - To formulate the vision for the organization, provide clarity for what the future will look like and inspire group members. The leader sets the course for the group.

Manager’s role - looks inward to the processes, the systems, and most importantly, the people

Question 10

What are some pitfalls that you can avoid as a manager?

Answer 10

Only hiring those who have similar strengths as you - and not hiring anyone stronger.

Undertraining.

Failing to invest time and energy into hiring the right people.

Avoiding confrontation

Ignoring high performers.

Inefficient time management

Micromanaging

Not fostering a good work atmosphere

Question 11

What defines a for-profit commercial organization?

Answer 11

20,000 sq. ft business, more than 50 employees. This type of business varies greatly from smaller organizations in the staffing and marketing departments.

Employees in larger facilities have more clearly defined roles and responsibilities.

Question 12

Hospital Based Centres

Answer 12

More often non-profit than profit
Many have community members/physicians serving on a board of directors