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X Business Process Management 3 > Lecture 1 > Flashcards

Lecture 1 Flashcards

1
Q

Most organizations function as a part of a larger supply chain.

TRUE or FALSE?

A

TRUE

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2
Q

Which activities belong to Operations Management (3)

A
  • Planning
  • Scheduling
  • Control

of activities that transform inputs into finished goods and services

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3
Q

What are the goals of Supply Chain Management?

A
  • maximize customer value

* achieve a sustainable competitive advantage

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4
Q

Supply Chain (definition)

A

= a network of manufacturers and service providers that work together to create products or services needed by end-users.

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5
Q

Through what are manufacturers and service providers in a supply chain linked? (3)

A
  • physical flows
  • information flows
  • monetary flows
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6
Q

Upstream

A

Activities or firms positioned earlier in the supply chain

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7
Q

Downstream

A

Activities or firms positioned later in the supply chain

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8
Q

First-tier supplier

A

A supplier that provides products or services directly to a firm

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9
Q

Second-tier supplier

A

A supplier that provides products or services to firm’s first-tier supplier

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10
Q

What does SCOR stand for?

A

Supply Chain Operations Reference

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11
Q

Which activities are part of the SCOR model (5)

A
  • planning activities
  • sourcing activities
  • “make” or production
  • delivery activities
  • return activities
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12
Q

Planning activities (SCOR) seek to….

A

…balance demand requirements against resources and communicate these plans to the various participants

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13
Q

Sourcing activities (SCOR) include…

A

… identifying, developing, and contracting with suppliers and scheduling the delivery of incoming goods and services.

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14
Q

“Make” or production activities (SCOR) cover…

A

…the actual production of a good or service.

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15
Q

Delivery activities (SCOR) include…

A

… everything from entering customer orders and determining delivery dates to storing and moving goods to their final destination.

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16
Q

Return activities (SCOR) include…

A

…the activities necessary to return and process defective or excess products or materials

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17
Q

Logistics

A

Transport and storage solutions, part of supply chain

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18
Q

Operations

A

Similar to supply chain, has a sense of immediacy, oftend used in job titles

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19
Q

Mission Statement

A

A statement that explains why an organization exists. It describes what is important to the organizations, called its core values and identifies the organization’s domain

20
Q

Strategy

A

A mechanism by which a business coordinates its decisions regarding structural and infrastructural elements

21
Q

Different types of strategies (3)

A
  • Business Strategy
  • Core Competency
  • Functional Strategy
22
Q

Business Strategy

A

= the strategy that identifies a firm’s targeted customers and sets time frames and performance objectives for the business

23
Q

Core Competency

A

= an organizational strenght or ability, developed over a long period, that customers find valuable and competitors find difficult or even impossible to copy

24
Q

Functional Strategy

A

= a strategy that translates a business strategy into specific actions for functional areas such as marketing, human resources and finance

25
Q

Structural Decision Categories (3)

A
  • Capacity
  • Facilities
  • Technology
26
Q

Capacity (Structural Decision Category)

A

= amount, type, the timing of capacity changes

27
Q

Facilities (Structural Decision Category)

A

= services/manufacturing, warehouses, distribution hubs, size, location, degree of specialization

28
Q

Technology (Structural Decision Category)

A

= services/manufacturing processes, material handling equipment, transportation equipment, information systems.

29
Q

Infrastructural Decision Categories (3)

A
  • Organization
  • Sourcing decisions and purchasing process
  • Planning and control
30
Q

Organization (Infrastructural Decision Category)

A

structure, control/reward systems, workforce decisions

31
Q

Sourcing decisions and purchasing process (Infrastructural Decision Category)

A

sourcing, strategies, supplier, selection, supplier performance measurement

32
Q

Planning and control (Infrastructural Decision Category)

A

Forecasting, tactical planning, inventory management, production planning and control

33
Q

Performance Dimensions (4)

A
  • Quality
  • Time
  • Flexibility
  • Cost
34
Q

Different Quality Performance Dimension (3)

A
  • Performance quality
  • Conformance quality
  • Reliability Quality
35
Q

Performance quality

A

addresses the basic operating characteristics of a product or service

36
Q

Conformance quality

A

addresses whether a product was made or a service performed to specifications

37
Q

Reliability quality

A

addresses whether a product will work for a long time without failing or requiring maintenance

38
Q

Different Time Performance Dimensions (3)

A
  • Delivery speed
  • Delivery reliability
  • Lead Time
39
Q

Delivery Speed

A

How quickly the operations or supply chain function can fulfull a need once it has been identified

40
Q

Delivery Reliability

A

The ability to deliver products or services when promised

41
Q

Delivery Window

A

the acceptable time range in which deliveries can be made

42
Q

Lead Time

A

The time between the initiation and completion of a production process

43
Q

Different Flexibility Performance Dimensions (3)

A
  • Mix flexibility
  • Changeover flexibility
  • Volume flexibility
44
Q

Mix Flexibility

A

The ability to produce a wide range of products or services

45
Q

Changeover Flexibility

A

The ability to produce a new product with minimal delay

46
Q

Volume Flexibility

A

The ability to produce whatever volume the customer needs

47
Q

Different Cost Performance Dimensions (4)

A
  • Labor costs
  • Material costs
  • Engineering costs
  • Quality-related costs

X Business Process Management 3 (7 decks)

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