LEC 4 - Employment Satisfaction Flashcards
Chapter 10 - Part 1
1
Q
Why do we care about employee attitude?
A
Increases:
- Job satisfaction
- Efficiency
- Performance
2
Q
Job Satisfaction
A
Attitude towards job
3
Q
Organizational Commitment
A
Identification + investment w/ organization
4
Q
3 Motivational Facets
A
- AFFECTIVE Commitment (want)
- CONTINUANCE Commitment (investment)
- NORMATIVE Commitment (obligation)
5
Q
Individual Difference Theory
A
Personal differences affect job satisfaction
6
Q
Personal Tendencies
A
- Genetic Predisposition (lowkey controversial)
- Core Self-evaluations (emotional stability, self-esteem/efficacy, internal/external locus of control)
- Culture
- Intelligence
- Life Satisfaction
7
Q
Discrepancy Theory
A
- Expectations must be met (dissatisfaction/less motivation when not met)
- Realistic Job Preview (RJP)
8
Q
Is the employee a good fit for the position?
A
- Desired work schedule
- Fair salary/benefits/rewards
- Needs/Supplies being met
- Personality/Skills
- Relation with coworkers + supervisor
- Commitment
9
Q
Tasks
A
- Must be enjoyable
- Challenging to a sufficient degree
- Employees who enjoys tasks put in more effort
10
Q
Good work environment + workplace relationships
A
A conducive work environment increases satisfaction
11
Q
Social Information Processing Theory (Social Learning Theory)
A
- People copy other people’s motivation/effort levels
- High effort = more effort from employees
- Ex. amount of effort exerted in CDF
12
Q
Equity Theory
A
- Fairness + Justice
- Are employees being treated fairly?
13
Q
Organizational Justice
A
- DISTRIBUTIVE Justice (Fairness of DECISIONS/OUTCOMES)
- PROCEDURAL Justice (Fairness of METHODS/DECISION MAKING)
- INTERACTIONAL Justice (Fairness of EMPLOYMENT TREATMENT)
14
Q
Growth or Challenge?
A
Methods:
- Job ROTATION (to perform several tasks)
- Job ENLARGEMENT (given more tasks)
- Job ENRICHMENT (more responsibility over tasks)
15
Q
Job Characteristics Model
A
- Hackman and Oldham (1975, 1976)
- Job enrichment increases satisfaction
- Job Diagnostic Survey/JDS (Measures opportunities for GROWTH, AUTONOMY, and MEANING in the job)
